Smashing Magazine - we smash you with the information that will make your life easier. really.
The Smashing Book: Pre-Order Now And Save 20%
Update (20/11/2009): The third SM Book Newsletter.
Update (27/10/2009): The second SM Book Newsletter with detailed explanations of delays and production problems and also with the freely available Chapter 1 (PDF) of the Smashing Book.
Update (18/10/2009): Again, we sincerely apologize for the delay and we promise that we will ship your book to you as soon as possible! Thank you for your patience and trust – we will do our best to meet your expectations!
Update (29/09/2009): The first SM Book Newsletter. We are still working hard to deliver your dearly awaited Smashing Book to you as soon as possible. Because of the huge demand for the book and some layout problems (the book will now have 12 pages more than announced), we experienced some production delays along the way. We sincerely apologize for the delay in delivery, and we will of course make sure that your copy of the Smashing Book is shipped to you as soon as it comes off the press. We expect shipping to begin in the mid of November. Please stay tuned.
Although The Smashing Book won’t be published until late September October November, you can secure your copy today. Now, why would you do that? For one reason, you will get the huge discount: 20% off the regular price. If you pre-order now, you’ll pay just $23.90 USD. And, of course you will be among the first to get The Smashing Book fresh off the press.
The Smashing Book is a printed book about best practices in modern Web design. The book shares technical tips and best practices on coding, usability and optimization and explores how to create successful user interfaces and apply marketing principles to increase conversion rates. It also shows how to get the most out of typography, color and branding so that you end up with intuitive and effective Web designs. And lastly, you will also get a peek behind the curtains of Smashing Magazine.
- paperback, 300 pages,
- full-color images on coated paper,
- available worldwide,
- free shipping to the US and Germany,
- reduced shipping costs to other countries,
- 30-day 100% money-back guarantee,
- pre-order your Smashing Book now and save 20% off the regular price!
We want to make the book affordable to everyone and therefore are subsidizing shipment of the book worldwide. However, shipping costs are extremely high to some parts of the world. Please help us minimize these shipping costs for folks who are worse off by voluntarily paying more for the shipping of your copy. This is what we call “social shipping.”
Shipping may take between several days and weeks, depending on your country of residence. Currently, the book is in the final stage of production.
What about shipping costs?
We tried to do our best to keep the costs for the book as well as shipping costs as low as possible. Shipping costs are simple (per book):
- United States and Germany – free shipping + (optional) social shipping
- Europe (except Germany) – 3,50 € Ground mail, 5 € Air mail
- Rest of the world – 5 USD Ground mail, 10 USD Air mail
Yes, it’s that simple. We pay parts of the shipping costs by ourselves to make it possible for everybody worldwide to purchase the book – nevermind where he or she comes from. No hidden costs, no tricky calculations.
What will you get for your money?
The book has 300 pages in all, full of practical and useful knowledge for designers and Web developers. It contains 10 chapters and is printed in full color. The book is a paperback and is 8.27 × 5.5 inches (21 × 14 cm). The book contains colorful illustrations, created by Russian designers from SoftFacade (Anton Zykin, Dmitry Tsozik, Anna Myagkova).
The book is available exclusively from Smashing Magazine and nowhere else. This first and only Smashing Book looks at Web design rules of thumb, color theory, usability guidelines, user interface design, best coding and optimization practices, as well as typography, marketing, branding and exclusive insights from top designers across the globe.
It was written by Jacob Gube (SixRevisions), Dmitry Fadeev (UsabilityPost), Chris Spooner (Spoongraphics), Darius A Monsef IV (COLOURlovers.com), Alessandro Cattaneo (with co-editing by Jon Tan), Steven Snell (VandelayDesign), David Leggett (UXBooth), Andrew Maier (UXBooth), Kayla Knight (regular writer on SM), Yves Peters (Typographica.org), René Schmidt (system administrator of our servers) and the Smashing Magazine editorial team, Vitaly Friedman and Sven Lennartz.
Previews of the book
Here are two previews of the upcoming Smashing Book. Please click on the images to see the enlarged versions.
Content of the book
The Smashing Book contains the following chapters:
The Art And Science Of CSS Layouts
In modern Web design, developing a layout is a craft that requires patience, precision and solid knowledge of CSS. While design elements create flow and hierarchy in the design, Web layouts build up a skeleton of the website, providing a space and structure where design elements can breathe and serve their purpose. However, laying out a page is often a tricky and time-consuming matter that can be undermined by numerous browser inconsistencies and trade-offs between various types of layouts.
There are some practical guidelines to help you approach this issue in a manageable and effective way. This article throws light on various kinds of layouts, discussing their advantages and disadvantages and suggesting situations in which each would work best. It also talks about techniques and related issues that will help you gain a better understanding of CSS layouts in general.
User Interface Design In Modern Applications
User interface design isn’t just about buttons and menus. It’s about the interaction between the user and the application or device, and in many cases about the interaction between multiple users through that device. This means that user interface design isn’t about how a product looks, but about how it works. It’s not just about arranging buttons and picking colors, but about choosing the right tools for the job. Does a particular interface even need buttons? If so, what do they need to do? What do you need to provide for the user to figure out how your application works and accomplish what they want with ease?
Web Typography: Rules, Guidelines And Common Mistakes
Typography covers a wide range of topics and applications, even wider now with the Web and the digitization of information. Typography is not just about choosing a nice font. It is a complex meta language that brings value to communication, that increases the readability and legibility of content, giving tone to a brand and corporate image, helping to sell products and making information better understood by the audience. However, the poor application of a few common rules of typography is enough to make readers turn away.
Usability Principles For Modern Websites
We don’t know a single Web designer who wouldn’t want an outsider’s opinion of their website. Bonus points if you find a designer willing to give you feedback. Keep in mind, though, that a designer’s opinion isn’t your user’s opinion. To identify with our users, we must focus on much more than the outward appearance of our websites, as difficult as that is to do. To complicate matters, modern websites quickly become huge multi-faceted structures. Competing websites often offer similar functionality, but one will win out because it provides a superior user experience. This is where the Web is headed, a sort of evolution of website design.
The Guide to Fantastic Color Usage In Web Design and Usability
Considering the cultural implications of the colors on your website is important, especially if you expect international traffic. Green, for instance, a popular color, is taken in Western society to mean environmental consciousness. In China, a green hat could imply that a man’s wife is cheating on him. The color is sacred in the Islamic world, and it has significance in Catholicism. In some African countries, green represents the natural richness of Africa. It has also been associated with money, jealousy, growth, sickness, inexperience, evil, fertility, hope, youth and death. This is just one example of the cultural and psychological implications that color can have for your website’s audience.
Performance Optimization For Websites
Slow and unresponsive websites are annoying. And if your website is annoying, your visitors are unlikely to buy goods or contact you, and you will lose money. Hence, optimizing your website to provide a good user experience is important. Yahoo’s Firefox plug-in YSlow provides tips on how to make websites more responsive. We will not settle for YSlow’s tips alone, though, but take two further steps by optimizing MySQL and PHP as well.
In this chapter, we get technical. You will require root-level access to your server machine. If you are in a shared-hosting environment, you may not have this level of access. But the section will still be useful to you because you can check if your Web host’s machine meets your requirements, and if it does not, you will know what to demand from your host.
Design To Sell: Increasing Conversion Rates
Most websites are not works of art or things made to be appreciated solely for their beauty or expression. Websites are functional interfaces that serve a specific purpose. If you run an online store, the purpose of your website is to sell goods. If you run a Web application, your website is there to get people to sign up. Whatever industry you operate in and whatever type of business, organization or community you run, you want your website to perform by getting those sales, sign-ups, subscribers or clicks.
“Conversion” is an online marketing term that describes an instance of a visitor to your website performing an action that you deem to be desirable. The main question is, how do you turn a new visitor to your website into a loyal customer? To answer this, we’ll look at what it takes to sell effectively.
How To Turn A Site Into A Remarkable Brand
The term “remarkable” means being worthy of notice or attention or, in the context of Web development, naturally persuading the viewer to mention or recommend a website to a friend. Developing a remarkable brand for your website means that people will likely give credit or refer to your website voluntarily, which is a big bonus when you are starting to build and develop your website.
Any niche or industry has hundreds or thousands of websites all based on the same topic, but from the crowd always emerges a bunch of websites that re-appear time and again. These websites are often mentioned in conversation and cited in sources of information or are the homes of highly sought after products. Given their high profiles, they can all be classified as remarkable, but how did they manage to build this great reputation?
Learning From Experts: Interviews And Insights
Many of the most successful and well-recognized designers are willing and eager to provide guidance to others who want to improve their own skills. We posed a series of questions to leading designers and developers in an effort to get some answers to common questions. The participants bring a great deal of diversity in skills and expertise, and all have valuable insight that can help those looking to grow.
This chapter contains ideas, insights and tips from Dan Rubin, Jason Santa Maria, Paul Boag, Jeff Croft, Andy Budd, Collis Ta’eed, Wolfgang Bartelme, Keith Robinson, Jonathan Snook, Elliot Jay Stocks, Khoi Vinh, Veerle Pieters, Chris Coyier, Dave Shea, Darren Hoyt, Henry Jones, Kiam McKay, Nick La, Jon Hicks, Larissa Meek and others.
The Smashing Story
How did Smashing Magazine come into existence? How do we work, and what happens behind the scenes? What is our secret recipe for success? Our readers are asking, and Smashing Magazine is answering.
The Smashing Magazine story is not the classic story of two guys coming up with a great idea in the right place at the right time. It is a story of dedication, patience and hard work… truly hard work. Perhaps the most unusual thing about Smashing Magazine’s birth is that we never actually sat down together to discuss the whole thing. We never threw up a whiteboard and brainstormed on a groundbreaking concept for a successful magazine with a solid marketing model. In fact, Smashing Magazine is the result of a random experiment, initiated by two like-minded Web workers with shared passion and knowledge, as well as valuable experience (Sven) and energetic motivation (Vitaly).
Please spread the word!
We tried our best to make the book affordable and useful to every designer and web-developer worldwide. Please spread the word about the upcoming Smashing Book in your blog posts and tweets. We really appreciate your support.
(al)
The team here at Smashing Magazine. Mostly Sven & Vitaly.
(16 votes, average: 4.44 out of 5)
Loading ...- 956 Comments
- 751
- 752October 15th, 2009 4:41 am
me too x_x
- 753November 17th, 2009 5:56 pm
anyone one know if the book being sold form the dr.web.de website is in german or english?
- 753
- 754October 15th, 2009 10:33 am
Now it’s pushed back to end of November? What’s going on??
(SM) Please read the newsletter that we sent out to you. It is also linked in the beginning of the post. At the moment there is nothing we can do – the shipping takes much more time than we expected. We are truly sorry, but we just have to wait. :(
- 755October 15th, 2009 1:18 pm
Seriously? Did they just take our $ and run?
(SM) No, you should know us better. We would never do that. We respect our visitors and we appreciate their trust.
- 756October 15th, 2009 3:36 pm
Hello, I ordered this at the end of August and expected it to be here at the end of Sept and watched all these delays.
However, I still anticipate a great book but I was really hoping either a PDF version would have been sent out to us who pre-ordered or something extra for us who were loyal enough to pay early… way early.
Just my two cents…
(SM) Please stay tuned – we’ll have a nice surprise in the second newsletter very soon!
- 757October 15th, 2009 5:17 pm
Where are the *^$# books? I ordered in late August but now I’m wondering if you are having to make the paper… Seriously though, can we Pre-orderers get notified more often? I have had one notification and that date has already been and gone.
Still looking forward to the book however.
(SM) You pre-ordered the book, thank you for that. We think the best thing is to send out e-mails when there are some news. Because the books are being shipped at the moment, there is really nothing new we can tell you. We just need to wait. We know that is not easy and we are truly sorry about it, but what else can we do?
- 758October 16th, 2009 4:43 am
I’ve just ordered this wonderful book.
No, problem. I waited patiently for this book… Do not forget the bonus :p
(SM) Thank you, we really appreciate it.
- 759October 16th, 2009 8:42 am
Is it going to take long?
- 760October 16th, 2009 9:49 am
Hello,
I just checked the status of my order, which was placed mid-August, through my account that I created. The status column says it is completed and I assure you that I have not received any book yet. Also reading this post I realized that it hasn’t even been published yet
“Although The Smashing Book won’t be published until late September October November, you can secure your copy today.”
Could you guys please inform us when it will be shipped and provide a e-mail for us to contact you? I couldn’t even find a e-mail address for support under my account. Could you also change the status from completed to something like “awaiting shipping”? The “completed” implies that the whole order was completed when actuality it is far from it.
The e-mail associated with this post is also associated with my order if you would like to look more into this. I hate to have to contact you through a comment through a post so really you guys need to provide a support e-mail address under my account.
Thanks just concerned about my order
(SM) Of course, the e-mail is orders {at} smashingmagazine {dot} com.
- 761October 16th, 2009 1:24 pm
I am tired of waiting..
(SM) Believe us, so are we. But we’ll send out your copy the minute it arrives!
- 762October 16th, 2009 3:06 pm
Im sorry but this is getting ridiculous. What else are we going to get for paying 3 months in advance?
- 763October 16th, 2009 9:07 pm
I’m a little disappointed on what happened, I thought I will receive the book as a birthday present to my self and now ti was pushed to November? #$@% I hope they will give us a little extra for all this long wait!
- 764October 17th, 2009 4:00 am
(SM) Please read the e-mail newsletter linked in the very beginning of the post. At the moment there is nothing we can do – the book is being printing and the shipping takes much more time than expected. We are truly sorry, but we just have to wait. :(
i hope we get something extra for waiting all this time, its getting annoying, i check this page everyday to see if something has updated, Its really going to hurt your reputation if you keep us waiting like this, I’m at the verge of wanting my money back.
- 765October 17th, 2009 11:26 am
(SM) Please read the e-mail newsletter linked in the very beginning of the post. At the moment there is nothing we can do – the book is being printing and the shipping takes much more time than expected. We are truly sorry, but we just have to wait. :(
lets line up a few more people so we can push down the production cost even further and maximize profit, after all some folks have to pay for their porsches ;)
what’s the interest you get for –say $500.000– over a period of 3-4 month? cant be that bad.
if the deadline gets pushed back once more without reasonable explanation, expect a few copies to be returned…
- 766October 18th, 2009 8:28 am
Hello SM,
a little question: i’ve just moved house and therefore I changed the shipping address, will the book be sent to that new address?
Thanks,
Klaas.(SM) I just sent your e-mail to our support team – they’ll be in touch very soon!
- 767October 18th, 2009 8:30 am
Although I buy 1 of everything to do with web design I’m truly looking forward to this one. If it’s anything like the webposts this will be a smashing book. Cheers -
(SM) Thank you for your trust, Mal. We are quite confident that the book will not disappoint you. ;-)
- 768October 18th, 2009 10:36 am
Am also interested to get this book but once I hear from someone that they got it!
- 769October 18th, 2009 3:03 pm
Pre-ordered in August and as long as I have it by Christmas I’m happy.
I come to you guys everyday for inspiration and downright fabulous articles. I hope the stress of this book release isn’t getting to you. SM is still #1 in my books.
- Evan
- 770October 18th, 2009 4:27 pm
Hola… seriamente espero que llegue antes de navidad a Chile?
will be posible?
gracias..
- 771October 18th, 2009 9:42 pm
Seriously this is gonna hurt your reputation so bad. Who’s gonna order from you if you had the next book coming?
We paid for it 3 months ago, at least we deserve to have a bi-weekly update or something?
We don’t even know what is going on. What is the problem now? You can’t find paper?
We need official answers. Please make an entry to answer our questions.Regards.
- 772October 19th, 2009 2:58 am
yea
We paid for it 3 months ago, at least we deserve to have a bi-weekly update or something? - 773October 19th, 2009 5:06 am
Shame guys, guess you didnt expect this problem :)
Well im still very happy with your constant feeds on the webpage, i guess you earned the interest xDRegards
- 774October 19th, 2009 6:34 am
now you must have to publish a date when you are going to start courier this book ?
this is not fare !
and now don’t write that you are going to publish this book on Christmas!
these all affect you your brand smashing – not doing good work or hard work !
how people will purchase your next book ?you really have to be sincere about this money is not important – but your Commitment
and still I belive that smashing can’t do like – you have to follow up with your printer with do or die spirit !last all is in your hand – publish a date so we can relax that our money is in good hand :-)
- 775October 19th, 2009 7:45 am
I really wonder why I haven’t received the first update-newsletter?
Looking forward holding this book in my hands.(SM) There was a small batch of addresses, including yours, which werent included it the first newsletter. Sorry for this. You will receive the next newsletter which will be sent next week.
- 776November 20th, 2009 2:37 am
@smashingmag are you going to courier book on 23 rd NOV? right? and how much time it will take to deliver INDIA? #smashingbook
This things I asked you 2 times on twitter but you not answered yet!
is that everything all right?
or still we have to wait..
when we read when we implement?
after the industries standard change?
Please make a reply at-least.
waiting ….
- 776
- 777October 19th, 2009 7:55 am
I’m deeply disappointed about the delays.
For a site that publishes such good quality articles, I would have thought they had (access to) the skills required to lay out a book without problems like this. Did they not research production and delivery timescales before starting this project?
I paid for my book the first week it was announced, but still I have nothing to show for it, and the intended recipient did get it for their birthday; at this rate they will be lucky to receive it for Christmas!!!
If it doesn’t ship in November I will be requesting my money back!
- 778October 19th, 2009 10:58 am
I too, like many others on here, ordered this book awhile ago and am beginning to fear that we are never going to see anything for our money.
While I do realize that there are often problems in the print production phase which can cause delays to publication, a two-month delay seems a little extreme. I know you keep referring us all to the newsletter link at the top of the page, but that was from September and showing us photos of the book being printed in September while telling us that we are going to have to to wait until the end of November for our copies, is just asking for upset people.
Perhaps if you gave a bit better of an explanation behind the delay (ie what does shipping delays mean, because you haven’t shipped them to us yet, right?) then people may not be quite so annoyed.
All I know is that I, like MIssy, will be asking for my money back if the delay goes beyond the end of November!
- 779October 19th, 2009 12:17 pm
I hope you will get some stickers, graphic posters or freebies in the package when it will arrive, because we waited a loooong time fot it… too long.
- 780October 19th, 2009 2:14 pm
yes! exactly! WE WANT A REASON!!, by saying delays what do you mean? its the least you can do, tell us why there has been delays, what kind of delays, I trust you guys a lot, i love this website i cant wait till i get my book, but you know, it gets irritating, i want the best for you guys but just please give us a reason!
(SM) A newsletter containing a more detailed explanation for the delays has just been published.
- 781October 19th, 2009 2:47 pm
when am i ever going to actually get this. i paid yonks ago.
- 782October 19th, 2009 3:30 pm
I think it’s time to release an eBook to the people who have paid. Anything less than that is unacceptable in my view. The situation may be out of your control, but that means you didn’t do due diligence and choose good service providers on this. I have not bought this book, was planning on it, but not at the moment. Maybe if an instant digital download is available for purchase with in the next two weeks or so, I’ll reconsider.
- 783October 19th, 2009 7:21 pm
Thanks for all the hard work you guys are putting in to get us our books. I’m sure it will be well worth the wait. Keep up the good work.
Some of you guys need to stop complaining. It’s is their first book, so just chill. It’s print, there’s going to be problems/delay’s. In the mean time there’s always the constant updates every day on the website. It’s going to be okay:)
- 784October 19th, 2009 9:01 pm
Hello there! Smashing Magazine has been extremely helpful for me. My favourite website about design definitely gets the support from me! I will be ordering your book soon. :)
- 785October 20th, 2009 12:53 am
is the book avaliable yet!?
(SM) It will be on November 23rd.
- 786October 20th, 2009 1:20 am
I think the Smashing team did a great job during the years, providing first class material and creating a stunning community. Ok, there’s a delay, so what? They’re not moving to Caymans with your/our money, they’re the same guys and this is their FIRST book, and you can also get it with a discount. What more do you want? Blood?
It seems like this book is a matter of life and death for some people, can’t really understand this. - 787October 20th, 2009 3:57 am
You speak about newsletters but… I haven’t received any newsletter yet…. Why?!?
I preordered the book in September(SM) The newsletter was sent in September, probably before you ordered. I just checked and you are now in our system and should receive the next newsletter which will be sent next week.
- 788October 20th, 2009 8:41 am
damn ! waiting sucks ! hope we will get this books with some goodies and stickers :)
- 789October 20th, 2009 12:53 pm
i can’t wait :))) i feel like a kid before Christmas :)
and I think Hellboy is 100% right.
- 790October 20th, 2009 1:21 pm
I’m getting fed up of the people who think there’s nothing to complain about. They’d soon complain if they were kept waiting for their new Mac, or car, or must-have gadget! I paid my money in good faith and accepted the initial delay. But as someone else wrote here they obviously did not get their ducks in a row before publicising it.
I think Smashing owe us a damned good explanation for the delays. And not some newsletter or site announcement – a personally addressed email or letter to every individual who has paid for something they’ve not received.
One thing’s for sure, I won’t be buying anything from them again unless it’s already in the bookstores and I get what I pay for immediately.
- 791October 20th, 2009 5:12 pm
The book is being sold as a pre-order, and there’s a 20% discount, so I can’t really complain much that the book isn’t finished being printed/ready for delivery. I am looking forward to the book, and any golden nuggets of info that can help expand my knowledge of web development.
- 792October 20th, 2009 11:31 pm
@Missy (#38): You’re right, I do complain a lot when my new Mac, car or must-have gadget is delayed. But those items are already available/build/in store/on-the-way and weren’t on pre-sale while still in development. So please try to see it from their view; they build a complete new book with help help of the community (us) and made the pre-sale available while the book wasn’t completed and everybody knew that.
About the delays; I’m sorry to hear it (I ordered the book like everybody else) but as long as SM can give the quality as they always have given I don’t complain. An more detailed explanation could be helpful, but everybody who can think by himself/herself can think of all the reasons that can cause a delay (especially these times).
SM: “All I want for Christmas is… The Smashing Book!”
- 793October 21st, 2009 2:29 am
Awww Nov…
…. still it will be worth waiting for if its anything like the site content.
Great articles SM, soooo looking forward to the book…. - 794October 21st, 2009 3:45 am
I think I messed up my shipping adress, forgot to put the floor and apartment:D
Have the books begun to ship? or can i still e-mail you guys>
(SM) Don’t worry, we’ll fix that. Just send us your updated address (and order number) via email.
- 795October 21st, 2009 5:54 am
ok -just ordered my book. Read all the posts about the delay – but your site has been such a source of inspiration – I can’t wait to read the book :)
- 796October 21st, 2009 9:17 am
How does one go about canceling a pre-order? (Convinced my job to buy all the designers in my dept one, after I already preordered! Haha)
(SM) Now that is the best reason for cancelling that we ever heard. :) Thanks a lot! Just send us your order number via email and we will cancel your order for you.
- 797October 21st, 2009 12:50 pm
Hi SM,
i am moving to a new place in a month. How can i change the shipping address?
regards
(SM) Just send us an email including your order number.
- 798October 21st, 2009 4:57 pm
Thank you, Johan. You beat me to the punch.
Working for a marketing/publishing company, I know what it’s like trying to get anything, let alone a book finalized, printed and distributed. These guys were nice enough to provide its readers with a discount. Whether we get it on time or late, we still win. It certainly beats paying the retail price when it hits the shelves… but if it’s worth your hasty convenience…
I can personally speak for myself by saying that my life has certainly gone on just fine as I wait.
- 799October 21st, 2009 11:38 pm
hey,
just wanna know how long it will take to ship the book to Manila, Philippines. Thanks!(SM) Sorry, our postal provider didn’t give us delivery times to the Philippines. It will be shipped from Europe (Germany), so if you have any experience receiving packages from Europe, please share with us.
- 800October 22nd, 2009 1:03 am
yo SM,
just ordering your book, hope you not make more delay, waiting for november.. :)
- 801October 22nd, 2009 2:29 am
We shared a crisis, and we learned the morals about how we are to act and how life is to be lived. ,
- 802October 22nd, 2009 3:48 am
It’s a popular item (to say the least) among the community; the pre-orders must be huge, not to mention estimating the inventory needed for the release date.
So shipping is probably accommodating for all of this. Then there is less chance of an inventory shortage, or people receiving their copy much later. You don’t want to be receiving it, when AJAX 2.0 is the new buzzword. :-)
Think of it this way, November will be cold and snowy. Which gives you more time to be indoors to read it for the 3rd or 4th time. :-)
Josh
- 803October 22nd, 2009 9:42 am
re-recomment: How can I change the shipping address?
(SM) Just send us an email with your order number.
- 804October 22nd, 2009 6:19 pm
Kindly give the ISBN-13 for this book. Thanks
(SM) The book does not have an ISBN-13, sorry.
- 805October 23rd, 2009 12:46 am
I Love You! I Love Smashing Magazine Soooo much! :)
I’ve just pre-order the book. I don’t care if it takes 3 more month, I don’t care if it never shows up. I would gladly loose the 23 euros (shipping included to Sweden) to Smashing Magazine just because you guys are awesome!
Keep up the great work! A true faan that discovered Smashing Magazine two months ago.
- 806October 23rd, 2009 1:53 am
CommentsPosted in sexual assault Whenever people ask me why I still like Green Day it makes me laugh. ,
- 807October 23rd, 2009 2:51 am
As with most philosophical discussions, each show usually provides some factual information about the topic, as well as methods and points of view that are helpful in thinking about the topic. ,
- 808October 23rd, 2009 4:43 am
recomment: How does one go about canceling a pre-order?
(SM) Just drop us an email including your order number.
- 809October 23rd, 2009 12:41 pm
I work in a digital printing company and sure there can be delays but thats usually days not months! I got the feeling that the printing company you went ahead with is not up to the task for so many orders. We have a Xerox Igen3 that can print up to 1600 full color SRA3 two sided an hour. You can have 2 books on a SRA3. Thats almost 5 books per hour. Factor in glueing and finishing is like 100 books per hour. I don’t wanna blame you guys or the company thats making the books. It’s the not knowing thats irritating. Btw the printer in the newsletters the guy is using. We have one too. We only use it to print posters not books not even digital proof. Still have good hopes for receiving the book this year. Keep up the great work on the website. Love your articles.
- 810October 23rd, 2009 1:08 pm
Seriously guys!!! are you ever going to ship these books?!! it’s been 3 months since I have paid you for a pre-ordering! does this book exist at all?
(SM) Yes, it does exist (now). :) The books will be shipped on November 23rd.
- 811October 23rd, 2009 3:50 pm
Kuang wrote:
“..Btw the printer in the newsletters the guy is using. We have one too. We only use it to print posters not books not even digital proof…”- I’m really confused by this.
- 812October 24th, 2009 5:05 am
Is it possible to remove the pre order?
(SM) Just drop us an email with your order number.
- 813October 24th, 2009 5:13 am
When you read the newsletter you see some action pics from the digital proof they are printing. We have the same printer. But we only use it for posters and such. Basically for larger things. If the customer wants a digital proof of a book we’ll print it on the Igen3 on for example A4 paper(21 cm*29.7 cm). You don’t need to cut it with a scissor like the guy is doing on the pics. After its printed you take it out of the stacker glue the cover on it. Then take an industrial cutting machine and cut it to the right format the customer wants. Done!
I’m just venting my thoughts a little thats all. We print books like this for major companies all the time and if it takes months like this book we would be out of business by now. I and a lot of others can’t cancel the preorder so we’ll get the book someday i hope.
When i shop online I test webshops by ordering one item or ask a question and see how long they take to respond or ship an item. When it’s like this book I would never shop there again. You have to keep the customers happy. Either by shipping the item or have a transparent communications with the customers.
For example:
“Update (18/10/2009): Again, we sincerely apologize for the delay and we promise that we will ship your book to you as soon as possible! Thank you for your patience and trust – we will do our best to meet your expectations!”What kind of a message is this? It says absolutely nothing. It’s like reading something from a pr firm. Off course we have patience because we have nowhere to go since we already paid and can’t cancel!
I can understand that there are problems but communicate them to us!!!!!!!!!!!!!!!!!!!I apologize if I’m being to hard because I know there are people at Smashing magazine who deliver great work and it shows in the articles on the website.
(SM) Sorry for not being clear enough. In the meantime, you should have received another newsletter containing more detailed information.
- 814October 24th, 2009 6:28 am
@Kuang EXACTLY!!! atleast communicate the problems to us, not just give us some stupid statement like:
“Update (18/10/2009): Again, we sincerely apologize for the delay and we promise that we will ship your book to you as soon as possible! Thank you for your patience and trust – we will do our best to meet your expectations!”
We paid for the book, the least these guys can provide us with is information about the delays…I’m so tired of waiting, its just too much.
(SM) A newsletter containing more detailed information has been published now. Sorry for being not clear enough the first time.
- 815October 24th, 2009 2:04 pm
Every website designer should buy this book. The quality of the content from Smashing Magazine is amazing. I have purchased ebooks from them before and they are very good. I can’t wait for the book, it is going to show every web designer exactly how to “design” a website and not just prop one together.
- 816October 24th, 2009 4:03 pm
When can we expect the book to ship? 1 Week? 1 month? Half a year?
How long time is “as soon as possible”.
(SM) It will ship on November 23rd.
- 817October 25th, 2009 1:20 pm
@Kuang – “We have one too. We only use it to print posters not books”
——————————————————————————————
Maybe they realised they have been using the wrong printer, which is why it is taking so long!So according to SM, its the shipping that is causing the delays, does that mean shipping hasn’t started yet? Which means many people will get it earlier that others. I hope mine it this year sometime.
- 818October 25th, 2009 1:32 pm
I’ve already sent an e-mail to smashing asking them who I contact to go about canceling a pre-order. No one has gotten back to me, or answered my 2 other posts about this issue. This is unacceptable. Please respond to my e-mail or one of these comments so I can take appropriate action before you ship them (whenever that may be).
Thank you.
(SM) You should have gotten a response by now. Sorry for being so slow, we got a bit overwhelmed by the numerous support questions.
- 819October 25th, 2009 3:05 pm
So, when is the book coming? It’s been months since I ordered! Is it delivery really scheduled for late november? Late NOVEMBER? You must be kidding!
- 820October 25th, 2009 3:59 pm
I think the director don’t even read those comments. They don’t even respect their customers.
- 821October 26th, 2009 12:24 am
I do really want my book… I’ve ordered these book since the first announcement, as many of us had. I work for a printing company… and it’s a shame you haven’t completed your books yet. I was thinking to cancel my order, but I always read your articles and you help me a lot with them, so I’m keeping my crossed fingers that you don’t delay more your books.
- 822October 26th, 2009 12:53 am
Come on! You all act like addicts who desperately need there fix. So the book comes out a bit later, so what! You won’t lose anything with the book coming out in november do you?
Now i think of it.. the book must be great if people react whit this amount of anger when it turns out it ships a bit later. Glad i ordered it! :-)
- 823October 26th, 2009 1:02 am
wow, what is happening here! sounds like there’s something really wrong happening here, so when is the book will come out ?
- 824October 26th, 2009 3:08 am
@Hillie – No doubt the book is highly anticipated, but it’s very bad karma not to keep deadlines, as we all know in the freelance biz!
- 825October 26th, 2009 3:54 am
Hi, I’d like to confirm if my order is in your database. It’s the first time I use PayPal to pay. Reply so I can provide you with my PayPal email address.
Thanks, and hurry up! I’m looking forward to hold the book in my hands.
(SM) Just send us an email with your order number or full name and we can check.
- 826October 26th, 2009 4:00 am
:) almost forgot I ordered it :o. Keep up the good work guys. Can’t u tell us more about why and where these problems are?
- 827October 26th, 2009 4:45 am
@Hillie – Come on! You all act like addicts who desperately need there fix.
I dont think that is what the issue is here. The problem is we was told it would be in September, then in October, then in November. I have only had 1 email regarding the problems they are having. I think people look up to Smashing Magazine for quality information, and what we are getting is far from quality information, they are acting as other poor businesses who fail to meet deadlines.
- 828October 26th, 2009 4:58 am
Let those who never missed a deadline cast the first stone. (not me …)
[Although it seems you have all the time in the world so you will have finished your projects on schedule.]
- 829October 26th, 2009 5:17 am
@ Tom Foster I agree with you that they could give us more information about the books delay. And i also agree that it shouldn’t happen but we all know how it is with creatives and deadlines don’t we? And if everyone knows about the quality of sm than why panic? The book will come to you.. only a bit later. I can’t think of anything depending on the book shipping later.
SM has brought loads good articles to us in the past few years that most of us found useful. Please cut them some slack.
- 830October 26th, 2009 6:21 am
I think I am more annoyed at the fact that I have given them money and then received no helpful information, and a 2 month delay.
Personally I have always felt that transparency is the best policy, if they openly gave an update every week during the delay telling us the woes they are getting into and the work they are doing to overcome it I would find it a much more enjoyable delay experience. A nice insight in to what companies go through to get their first book published, might even make a nice tutorial article.
- 831October 26th, 2009 6:49 am
I don’t know if there is enough going on for a weekly update, because i can imagine there is a lot of waiting en testing involved in the proces of book printing but i agree it would be great if they let us know a bit more about the books progress.
That article about what companies go through to get their first book published is a great idea. I hope SM picks this up.
btw i must admit i am a bit annoyed about the fact that they delay the release date everytime youre about to expect it in your mailbox but i stay with my opinion that thats not a reason to go and wright angry comments.
- 832October 26th, 2009 10:59 am
@hillie
“Come on! You all act like addicts who desperately need there fix. So the book comes out a bit later, so what! You won’t lose anything with the book coming out in november do you?”Its not a bit late. A bit late is like a month or so. Any longer and as a customer you start to worry. Plus the shop we all ordered this book from does not respond to any of his customers. So you got multiple delays and no direct communications. Now what do we do? If for a bold move they would close the site and take our money. Then what? If 1000 people ordered a book thats a lot of money. People get scammed on the internet every day. I love the website and it has been a great resource for me and i believe a lot of webdesigners. But the cold reality is that i don’t know the people behind smashing personally. The only way to respond is through here!
@tom foster
“I think I am more annoyed at the fact that I have given them money and then received no helpful information, and a 2 month delay.”exactly how I feel! I could of let my voice heard a lot sooner but I choose to remain calm and wait it out. You know what made me pissy? I had to check the website to see they made a 18/10/09 news update. Not even a email update to someone who had ordered the book. How hard can it be to send a newsletter for those who ordered the book?
@hillie
“I don’t know if there is enough going on for a weekly update, because i can imagine there is a lot of waiting en testing involved in the proces of book printing but i agree it would be great if they let us know a bit more about the books progress.”
“btw i must admit i am a bit annoyed about the fact that they delay the release date everytime youre about to expect it in your mailbox but i stay with my opinion that thats not a reason to go and wright angry comments. ”
I know all about deadlines that are too ambitious. We all make mistakes. But you don’t miss deadlines by months. I agree that there is a lot of testing but thats not months. If the book is done it’s all up to the printing company. If the printing company has a good paper supply company you get samples of the paper you wanna use. hell the printing company themselves has a good stock to choose from for the cover and the inside of the book. the printing company will make make three of four example books so the customer can choose the kind of paper they want. Now all they have to do is print, glue and finish(cutting) the book.
Off course we are a bit upset. Not angry. Angry is when you start yelling,flaming and proclaim physical harm to another person. We are all trying on a calming way get a response from the person(s) who are responsible for the book.
I haven’t said this but I paid €24(€17.75 without) with postage for this book. I find that cheap. Actually too cheap. They are going too use coated paper for the inside. Thats more expensive then for instance offset paper. Probably a decent 250-350 gr coated paper for the cover. Off course the glueing and finishing. The margin on this book must be thin.
- 833October 26th, 2009 4:20 pm
SM, my login for my account from which I purchased the book does not exist anymore.
You need to address issues now, rather than later.
Thank you.
- 834October 26th, 2009 11:58 pm
I have stop waiting for the book. I know i cant get it. I think i was one of the first person who order this book,
i was very eager to hold it in my hand but unfortunately. noooooooooooo hopes to get it :(
- 835October 26th, 2009 11:59 pm
I agree with you on the communication issue they should give us more information about the progress of the book but i guess i have more trust in SM.
What i am worrying about is the completed and shipped status of my order. I read more people had this issue. Does everyone have this?
(SM) Yes, sorry, this status is misleading. See the current newsletter for a detailed explanation. Sorry for the confusion.
- 836October 27th, 2009 1:42 am
Yes me to. I was just changing the adress for shipping and i just notice that the book as been Shipped.
Hope its for real.. since SM havnet announce anything..
(SM) It hasn’t shipped yet, sorry. The status message in your account is a bit misleading. See the current newsletter for more details.
- 837October 27th, 2009 1:44 am
Hello everyone…
In August, I bought myself the Smashing Book in pre-order.Now, I have an urgent request for SmashingMedia staff.
I’m living in Italy, but at the end of November I will have to move house.
The book will be ready?!?
If not, how can I communicate to you the change of my shipping address?Please, urgent! :(
(SM) Just send us an email to orders at smashingmagazine.com and we will help you.
- 838October 27th, 2009 2:25 am
Almost 2 months waiting. Surreal :S
- 839October 27th, 2009 3:04 am
If I’d knew that it will take this long to get the book I would have opened a dispute in PayPal’s resolution center (just in case), but the deadline for that is 45 days i think :S
And i still can’t understand what we (who preordered the book) get different than the regular buyers? I know that it’s not discount since the pre-ordering process was supposed to be ended in September when we should have received our books, but pre-ordering is still active, even though SM have troubles delivering those already ordered books. I’m really confused regarding this matter… I certainly wouldn’t ordered it on 6th of August, I would rather wait till November if I’d knew that the pre-order deadline is few months after I was supposed to get the book.
I agree with everything Kuang said. Not what we have used to, but this is very unprofessional from SM.
B.R.
- 840October 27th, 2009 5:35 am
Hey guys i just got this as an answer to a mail i send i witch i asked if i needed to worry about the status of my order:
—thank you for your inquiry and your patience. We are as you keenly looking forward to hold the first Smashing Book in our hands.
Finally, the book has been printed and is now on it`s way over the ocean. The first copies of the Smashing Book will be shipped November 23, 2009. An invoice will be attached.
We thank you again for your trust and the pre-order!
We’ll make the wait worthwhile, and we will keep you updated on the book’s progress.In the meantime, you can continue to enjoy a steady stream of insightful articles online.
Best,
Michael - 841October 27th, 2009 9:06 am
Thats great news! If they put the official message on this page i’ll be looking forward to be reading it in december. Thx for posting it, hillie!
- 842October 27th, 2009 10:46 am
How can I change the shipping address?
(SM) Please send us an email with your order number.
- 843October 27th, 2009 10:46 am
Pertamax gan…
Glad to read your newsletter about the shipping date. Can’t wait to see the postman knocking at my door. - 844October 27th, 2009 10:48 am
Sweet. Just read the first chapter of the book via email.
Thanks for keeping those who pre-ordered up to date.
You guys are the best,
- Evan
- 845October 27th, 2009 11:04 am
I have moved and need to change my shipping address, how would I go about doing so? Thanks! Looking forward to getting my hands on the book!
(SM) Please send us an email with your order number.
- 846October 27th, 2009 11:09 am
I just recieved the notice that my book will arrive late November. The real problem is that I ordered it almost 2 months ago and in that time I have found a new place to live and will have moved by that time. I don’t know if the book is coming through UPS, FedEx, or the USPS but I now have to hope it’s the USPS so the book will be forwarded to my new address.
- 847October 27th, 2009 11:14 am
Got the email too!!!!!!!!!!! Can’t wait to get the book from my mailman!:) Guess i should of waited a tad longer before complaining.
- 848October 27th, 2009 11:28 am
Your Smashing Book has been printed! It is currently en route to our shipment facility, where it will arrive in mid-November. Because not much can go wrong now — unless the ship gets seized by pirates :) — we expect no further delays and can finally announce a shipping date:
Monday, 23 November 2009
Again, we are very sorry for the delays. We would like to offer you a little appetizer as you wait just a little bit longer: the first chapter of the Smashing Book. You can download it as a PDF:
Chapter 1: User Interface Design in Modern Web Applications
We decided to focus on continuing to deliver great content rather than devise an elaborate content protection scheme. So, the file is not protected. This download is meant as a goodie for people like you who have put their trust in us. Please feel free to spread the link to the file if you want to.
Many people have asked for the reasons behind the delays in production. For one, our schedule was just a bit too optimistic. We didn’t allow enough time for the usual delays that happen with every project, like missed deadlines by third parties. We also ran into some layout problems, because the book turned out to be a bit longer than originally planned. So we decided not to rush things, and we made sure that even with the additional pages, your Smashing Book would look marvellous. The second major delay was caused by the unexpectedly huge demand. While we were, of course, very happy about everyone’s interest in the Smashing Book, the print shop needed an additional two weeks for the increased number of orders.
Another thing that confused some people (rightfully so) was the status of their order, which they could see if they registered for an account at our store. This information is currently a bit misleading. We are in the process of printing the invoices so that we can ship the book as soon as it arrives at our shipment facility. The problem is that this process flags the book as having already shipped, even though it hasn’t. You will receive another newsletter once your Smashing Book has actually shipped.
Thanks again for your support, trust and patience. This project would not have been possible without them!
- 849October 27th, 2009 12:31 pm
I have a question – in which application was this book typeset?
(SM) It was set in Adobe InDesign.
- 850October 27th, 2009 3:51 pm
Can’t wait! Thank you guys!
- 851October 27th, 2009 7:21 pm
at last!
thanks
- 852October 28th, 2009 12:40 am
This is what I did receive today:
“Your Smashing Book has been printed! It is currently en route to our shipment facility, where it will arrive in mid-November. Because not much can go wrong now — unless the ship gets seized by pirates :) — we expect no further delays and can finally announce a shipping date:Monday, 23 November 2009″
So another month – :(
- 853October 28th, 2009 12:43 am
(SM) We completely understand your position, but releasing the free chapter to the public was the only right thing to do. Otherwise PDF would become available online anyway. Sorry for that, Mauro. :(
- 854October 28th, 2009 2:22 am
Eine Stellungnahme, warum ihr so lange braucht, wäre absolut angebracht, Jungs. Euren Vertrauensbonus habt ihr definitiv aufgebraucht….!
- 855October 28th, 2009 6:11 am
I’d like to know that If I buy 2-3 or more books will I get an additional discount?
- 856October 28th, 2009 1:50 pm
Why can’t I preorder if I’m in the US? hmm..
(SM) You should be able to pre-order in the US. Strange. Please send us an email with more details so that we can help you to complete your order.
- 857October 28th, 2009 3:27 pm
@Nils
Just read the articles’ Update (27/10/2009) aka “The Second SM book newsletter”. Calm down and lean back since all will be fine with your order. - 858October 29th, 2009 8:53 am
It’s apparently not possible to change the shipping address on the order as many have asked without an answer.
Is it at least possible to get my money back?
(SM) The newsletter triggered quite a bit of support questions, so we had trouble responding to everyone in time. Sorry about that. E-Mails do not get ignored. Please E-Mail us your order number and we’ll see that we can help you ASAP.
- 859October 29th, 2009 10:01 am
I CANNOT WAIT to put my hands on this book! Very nice iniciative. The market (& consumers) are lacking for a trust-worthy book for contemporary references and guides.
I only have one doubt: are the articles a compilation of those posted on the website? Or they were specially written for the book?
tks and congrats!
(SM) The articles are original content and have not been published before. They have been written specifically for the book.
- 860October 29th, 2009 11:35 am
Again: is it possible to cancel a pre-order?
(SM) Please send us your order number via email.
- 861October 30th, 2009 9:28 pm
Do you’ll ship to India? The address fields don’t work for an Indian purchase.
Please let me know how I can go about buying this book.
Thank you.(SM) Yes, we do ship to india. Please send us more details via email so that we can help you to complete your order.
- 862November 1st, 2009 10:08 am
Normally how long does it take in order to deliver from your place to VietNam in case of using ground mail and in case of air mail?
Reply ASAP OK
Thanks(SM) Our postal provider didn’t give us delivery times to Vietnam, sorry. I would guess that it takes several days via air mail and weeks via ground mail. The books get shipped from Germany, so if you have any experience receiving mail from Europe, please share with us.
- 863November 1st, 2009 8:30 pm
Looks like a promising book. BUT,, with all the delays, I’m withholding my pre-older to a later date.. Lucky I’ve read through some of the comments and learnt the problem. Great content, but getting everything together to hard copy and make the delivery is another thing. This proves one thing, SM is only good at what they do best, online/digital content.
(SM) Be assured, our printed content will be of equally high quality. :) It’s true that we have to work on our delivery times, though…
- 864November 1st, 2009 10:55 pm
I waiting for the book at my doorstep. Already ordered a month back.
- 865November 2nd, 2009 9:56 am
It’s too bad it won’t be available in bookstores.
I would have bought it.
- 866November 2nd, 2009 11:54 am
Hello guys,
Lets get serious, could you please inform every body where the problem relays?
You are going to loose your fantastic reputation if you continue that way, i mean you are the profets of comunication..is this everything only blah blah or what??- 867November 17th, 2009 9:00 am
Hi Ricardo,
please read our latest newsletter. We tried to explain the reasons behind the delay as detailed as possible.
Greetings,
Florian
- 867
- 868November 3rd, 2009 3:08 am
When will you start to deliver the book?
- 869November 3rd, 2009 4:09 am
Just WOW !!! I had been looking for a book like this and was unable to find. Now it just appeared. Thank you Smashing Magazine ! I can’t wait anymore to hold my book
- 870November 3rd, 2009 1:50 pm
Some people here need to chill – its their (Smashings) first book and an endeavour not in their natural domain or experience – perhaps you can ponder the irony of waiting for a book whose topic is web design and the web’s ability for instant publication…
Looking forward to the first edition… ok make mine a signed edition ;)
- 871November 4th, 2009 1:33 am
I sent an email explaining why I was so disgruntled with the delays. I am getting a refund. I suggest anyone else who ordered very early and still has nothing to show for it does the same.
- 872November 4th, 2009 4:06 am
Good stuff! seriously looking forward to getting this book… OK it’s late … so unless you have really lost the plot because of this, give the SM dudes a break … .. and in the meantime we all get the pleasure of using this dam good website …. cheers SM.
- 873November 5th, 2009 1:21 am
I totaly agree!
- 873
- 874November 4th, 2009 7:25 am
if someone from SM could answer,paypal doesnt accept my order…i am from serbia…
this is what i get:
http://i33.tinypic.com/2m5dmhf.jpg
what do i need to do?
thanks- 875November 17th, 2009 9:03 am
Hi Filip,
Paypal is often a bit touchy when it comes to shipping addresses. Unfortunately, there is not much that we can do about this. Maybe you can use one of the other offered payment options?
Greetings,
Florian
- 875
- 876November 5th, 2009 4:33 am
I am looking forward to the book!!
I realy want that book in my library! I have just pre-ordered it.Thanks.
- 877November 5th, 2009 10:37 am
I pre-ordered my book months ago and in the meantime, I moved — how can I make sure the book gets sent to the correct address? I’m in the USA, ready to re-design my site navigation and really, really, want to check this book out.
- 878November 17th, 2009 9:05 am
Hi Beth,
just send us an email and we’ll look into it.
Greetings,
Florian
- 878
- 879November 5th, 2009 2:18 pm
Is the buyer getting a invoice? Where do we provide the infos for that invoice? Waiting for the final sending date to :D
And another thing: with who could we talk for a reprint version for national markets (in other languages than german (deutch) or english?
- 880November 17th, 2009 9:46 am
Hi Momu,
an invoice will be attached to the shipment. You can enter the invoice address during the order process. Please note that no matter which invoice address you enter, the invoice will always arrive together with the book at the shipping address.
I’m not informed about international editions, but if you drop us an email I will forward it to the right contact.
Greetings,
Florian
- 880
- 881November 5th, 2009 4:06 pm
Oh I hope that printer shown in the newsletter isn’t the production printer…
- 882November 17th, 2009 9:49 am
It is not. :) That one was a proof printer. We have no photo of the actual production printer.
- 882
- 883November 6th, 2009 4:43 am
Hi,
i´m live in Montevideo-Uruguay
When will you start to deliver the book?
pleaseeeeee!!regards.-
- 884November 9th, 2009 2:26 pm
Hello!
I wish I had news about the book. Soy de Buenos Aires, Argentina, I like to have
for Christmas.
Sorry for my bad English!—————————
Hola!
Me gustaría tener novedades acerca del libro. Soy de Buenos Aires, Argentina, me gustaría tenerlo para navidad. Perdon por mi ingles tan malo! - 885November 10th, 2009 6:50 pm
anybody know if it will be available on amazon?
- 886November 12th, 2009 3:53 am
I am one of the people who purchased this book as soon as you advertised it on your front-page. I know that I will receive it but maybe because of the delays… you can give us a freebies :) like car stickers, shirt, cap, mug or any collectibles :)
- 887November 17th, 2009 4:53 am
Oehh goodies are good!^^
- 887
- 888November 13th, 2009 1:31 pm
I saw on the about page that the book is to be released in December. Is it going to be pushed back another month?
- 889November 13th, 2009 3:29 pm
Hello SM, I was wondering whether the books are shipped since i haven’t got it yet and its mid November. Thanks
- 890November 14th, 2009 1:22 pm
SOMEONE PLEASE ANSWER,I REALY WANT THIS BOOK!
paypal doesnt want to accept my order,i have 2 addresses,one billing for paypal and one to deliver to…it accepts to deliver to my bill adress but doesnt want to accepet delivery adress…the delivery adress is in serbia and she isnt listed in paypal so i cant register paypal account with serbia for my adress…
I already used it before for ebay,please make it work!this is what i get at paypal
http://i33.tinypic.com/2m5dmhf.jpg- 891November 17th, 2009 9:56 am
Hi Filip,
sorry for the late answer. Here it is again in case it doesn’t get noticed in your comment above:
Paypal is often a bit touchy when it comes to shipping addresses. Unfortunately, there is not much that we can do about this. Maybe you can use one of the other offered payment options?
Greetings,
Florian
- 891
- 892November 16th, 2009 6:54 am
Wow some people are really impatient. They’ve already stated that they shipped them out and the delay is not their fault, its the shipping company. It’s their first book, so you got to give them some slack guys. I’m sure everyone will receive their books before Christmas.
- 893November 16th, 2009 8:02 am
Well, I hope so as indicated. It was going to be for the month of September and still waiting almost 3 months later.
I think it’s true what they say, and agree that as it is the first publication must be flexible, but I think it would be nice if some responsible SmashingMagazine explain the situations to make everyone more relaxed.Sorry for my English.
Greetings!(SM) Please take a look at the newsletter linked in the beginning of the post. They contain an explanation of what happened and what went wrong.
- 894November 17th, 2009 10:23 pm
well, I guess the wait is almost over. I’m happy I’ll be receving my book soon.
- 895November 18th, 2009 5:36 am
I just ordered the book. Patience is the key.
- 896November 18th, 2009 6:25 am
Any news? If I’m about to receive the book in late November, I guess it should have been shipped already? Thanks!
- 897November 18th, 2009 7:34 am
What’s the story ? Is the book available yet i want to order it for christmas? Anyone know what the news is ?
- 898November 18th, 2009 8:49 pm
I would like to order the book right now. Do I still get the 20% discount?
- 899November 18th, 2009 9:07 pm
pre order link not working.
(SM) Just checked it – it works.
- 900November 19th, 2009 7:00 am
I ordered this on behalf of my boss months ago… he will be asking questions soon – so lets hope the delivery doesnt take a month!!
- 901November 19th, 2009 6:31 pm
hi SM
Is there a way we can track the shipment ? whether it was shipped etc and waiting to clear customer etc (like the DHL tracking) ?
Thanks
BP - 902November 20th, 2009 1:11 am
Where is my book? Jeez!
- 903November 20th, 2009 3:09 am
which is the shipping company for shipment to India???
there are no details provided except the shipment no.???
how do we track the shipment? because, I don’t want any further delay.
Please answer!!!! - 904November 20th, 2009 3:44 am
no book :(
ohw well it will be worth the wait, p.s. your link is broken to the nbewsletter at the top of this article,
peas(SM) Thank you, the link was corrected.
- 905November 20th, 2009 6:16 am
Ok, it’s november 20th. Where’s my book?
- 906November 20th, 2009 9:05 am
Vitaly Friedman & Sven Lennartz
Just got your mail
“some deadlines cannot be met. The books will not be shipped as announced on November 23rd, but on December 5th.”
what is this? really very disappointed!!!
YOU KNOW YOU ARE KILLING USRE’S INTEREST!
think if we had started collecting material from SM blog we got equally recourse in this 3-4 month.
even you are not answering form twitter or this your blog comment
now I will not going to ask you any question about this book.
do what ever you like.- 907November 20th, 2009 11:56 am
Well, of course we understand the anger of all those who pre-ordered the book back in August or September, but there is REALLY not much we can do at this point in order to accelerate the delivery of books from Singapore to Europe. :( I am not sure what you mean with Twitter and Blog posts – we get literally hundreds of replies on Twitter every day – it’s impossible to answer all of them!
We will certainly learn from this experience and make sure that it never happens again.
- 907
- 908November 20th, 2009 9:07 am
Ahhhh… not again…. December 5th…. sigh…
- 909November 20th, 2009 11:57 am
We are as disappointed as you are :(..
- 909
- 910November 20th, 2009 9:08 am
It’s all good. Still can’t wait to get it (in December).
- 911November 20th, 2009 11:57 am
Thanks for understanding, Evan!
- 911
- 912November 20th, 2009 9:19 am
Life doesn’t always play out as we’d like. As we mentioned in our last newsletter, the Smashing Book has already been printed, packaged and addressed, and only needs to reach our warehouse so that we can send it out immediately. Unfortunately, we have to rely on third parties to get it here (because we don’t happen to own our very own container ship). In this case, we have been let down.
Much to our dismay and without prior warning, our shipping company decided to temporarily shut down its cargo ship midway, because it thought it was underemployed (perhaps the ship joined the “ghost fleet” near Singapore). The additional delay was caused by having to transfer the books to another ship to continue delivery.
Despite our best intentions, some deadlines cannot be met. The books will not be shipped as announced on November 23rd, but on December 5th.
Thanks again for your patience, trust and support. We’ll do our best to make it up to you, folks.
Got this just now, what is that? Please pay my money back, I don’t need your book, enough is enough, if you can’t publish a book then don’t do it
With greetings from Germany,
Vitaly Friedman
Sven Lennartz- 913November 20th, 2009 11:59 am
Jayanta, please notice that the book was published already in October, it is printed now and ready to be sent out. Unfortunately, the delivery company screwed up, but it really isn’t in our hands now!
We will certainly learn from this experience and make sure that it never happens again.
- 913
- 914November 20th, 2009 9:22 am
“Despite our best intentions, some deadlines cannot be met. The books will
not be shipped as announced on November 23rd, but _on December 5th_.” - 915November 20th, 2009 9:23 am
What’s next? Killer bees?
- 916November 20th, 2009 12:00 pm
Please read the newsletter carefully — it clearly describes the problem. We are doing our best to deliver it to you as quickly as possible, but sometimes there is just nothing we can do. That’s one of those situations. :(((((
We will certainly learn from this experience and make sure that it never happens again.
- 916
- 917November 20th, 2009 9:26 am
I just got the latest update about yet another delay (shipping date Dec. 5). It was kind of ironic reading the e-mail under your logo that has the slogan “We smash you with the information that will make your life easier. Really.”
Anyways, I am trying to really see it from your point of view and be understanding, but this is getting annoying. I realize you’re not to blame (for the most part). However, I would highly recommend you think of some way to compensate for the extreme delay. It could be something like adding a small usb drive, or even a pen to the order. Or if you don’t want to deal with anyone else anymore – provide on your website a package of tools or resources that might be useful for people in the field and that is not available to regular users.
Think of something or you’re going to lose consumer interest and trust dramatically. Really.
- 918November 20th, 2009 9:29 am
I’ve been patient until now but today I get YET ANOTHER email telling me about more delays.
You know what… you’re going to lose a lot of visitors because of this, you’ve certainly lost me. This has become laughable! What a way to to treat paying customers!
You should at least refund part of the cost to everyone who’s ordered it as a good will exercise.
Get a grip!
- 919November 20th, 2009 12:03 pm
We are certainly aware of that, KP. And it doesn’t make us happy. But again, at this point it really isn’t our fault.
- 919
- 920November 20th, 2009 9:31 am
This is totally a D.I.S.A.S.T.E.R. First because we don’t care if your shipping company got kidnapped by Johnny Dep in Somalia’s coast or decided to sell fish in Singapore instead of shipping our book.
Or is it something common for you? Are those companies advertising on your side bar delaying your payments as you do with our books (yes! we paid them!)? (Oh sorry! our developers got sick in {exotic country} and we will pay you not november 23 but december the 5th!!) DO you afford that? Do you feel comfortable?
I think that at least you would need to have a little decency and give money back to all of us who bought your book and still ship it.- Not a good business? Well, you should have thought about it when you decided to create a book – otherwise, keep working online!
Sad to say that I think the contents will be good and from thinking I would have a great book, Im starting to think (as many others for sure), that I will get something for what I’ll say ” oh yeah, the book that took loooong to arrive and…. is just another book on the list…
DI SAS TER
- 921November 20th, 2009 12:07 pm
Daniel, I completely understand your point of view and you are absolutely right. It is indeed a disaster. We have never expected it to go so badly. You see, the problem is that all these delays are really not so much our fault as these are problems caused by third-party companies. Indeed, we did have a delay with the book layout and printing, but it was only a delay of 3 weeks.
The rest was caused by the printing house and delivery service. It is obvious that we waited until the book is finished before starting the pre-order-phase. However, after that things have gone terribly wrong. We couldn’t anticipate these problems because they came up unexpectedly. You need to see this issue from our point of view as well, Daniel.
- 921
- 922November 20th, 2009 9:32 am
Being one of the many people who pre-ordered the Smashing Book, this is disappointing news. I do know that certain things are out of your control but one thing that you *can* control is making your devoted fans happy under these circumstances.
Perhaps you would be so kind as to release another chapter or two of the book in PDF format while we wait. Then it will only take us a fraction of the time to read the book once it arrives. If it ever does!
- 923November 20th, 2009 9:34 am
People considering to buy this book:
If you want to get it in something like 4 months, outdated, “but with 2 new chapters on how to go from Singapore to Germany”…. just go get it. It has 25% OFF.
ANNOYING AND A TOTAL DISASTER….. Any good image of Smashing Magazine is totally faded out. Starting to read other blogs instead of this one
- 924November 20th, 2009 12:11 pm
Daniel, please notice that the book will not be updated as it covers general universal design, usability and marketing principles. If you remember, as we started it out as a community project, most readers wanted it to be timeless, which is why we did it just like that.
We are aware that these permanent delays did damage our image. And we are terribly unhappy about that. It’s a pity that you started reading other blogs – we really work hard to deliver the best high quality content to you. :(((
- 924
- 925November 20th, 2009 9:34 am
It’s a shame, I’m not complaining because I need the book right now, it’s a matter of principle. You are a brand, it’s not fare treat the people who trust you and follow you every day like this, you are losing reliability.
We don’t care if you have problems, everybody has, it’s just very bad management, people get fired for that reason.
I’m happy for the 30 days money back guarantee, I will just take a look at the book, and if it’s not stunning I will send it back to you.
- 926November 20th, 2009 12:15 pm
You are absolutely right, Carlo – no question about that. And we are absolutely aware of the fact that we are losing reliability. But if you depend on other parties, bad things can happen sometimes. What can we really do if the book is stuck in Singapore and the shipping company doesn’t ship it to Europe because of “financial crisis”? What do you expect us to do? Loan a ship and move it to Europe by ourselves?
It would be a pity if you will return a book – we really worked very hard to make its content as useful and relevant as it could be. We’ve spent a lot of time and resources to make it a truly smashing book, but we couldn’t anticipate all these delivery problems; mostly, because they weren’t caused by us.
We do know one thing, though: in the future we’ll certainly be much more cautious when choosing the company to print and deliver our books.
- 926
- 927November 20th, 2009 9:38 am
HEHEHE THE BOOOK WILL BE FINALLY SHIPPED ON PDF…… OR MAYBE WE WILL GET THE PRINTED “THANK YOU PAGE” At the end of the boook……..
Guessing if that’s the reason Amazon released the Kindle worldwide?……………
- 928November 20th, 2009 9:39 am
@Carlo Torres – Carlo, once you read the book, be sure to send it first to Singapore, then China, India, Burma and then Germany ;) Thats how Smashing Magazine have tought us it works!
Oh, and send them a free PDF with your reasons for asking your Money Back…….
- 929November 20th, 2009 9:58 am
Just got the email about the FURTHER delays. What the hell guys! You’re a fair way through utterly destroying the trust that you’ve built up with your users for so long.
If we hadn’t paid, i could understand but we’re paying customers and I assume that there are thousands of us! That’s alot of money, use it!
- 930November 20th, 2009 9:58 am
What is all this complaining and bickering? Want partial refund? Extra hardware freebies? Complete refund AND the book?
Stop it, for crying out loud.
I really don’t get it. Those of you that don’t want the book because of the wait, then you didn’t want/need the book enough in the first place and should’ve thought better before preordering. The articles and subjects chosen don’t become outdated in 4 months, you’re getting the same value, just later. AND IT WILL STILL BE USEFUL.
OK, perhaps I’m not being fair to some of you. Perhaps some of you just lost A LOT of money by waiting for this book to arrive and because they signed some sort of perfect timing CONTRACT you have the right to ask all that nonsense.
- 931November 20th, 2009 11:51 am
Agreed. Yes, delays are annoying, but thats just how it is. GET OVER IT! And stop WHINING! If you can’t break it down to your boss that the shipping has been delayed then you have much bigger problems than having to wait a few months for it.
- 932November 20th, 2009 12:18 pm
Thank you for understanding, Ken. You are absolutely right. The content in the book will not be outdated — from the very beginning we wanted the book to be universal and useful even in years. And that’s exactly the result that we have now.
- 931
- 933November 20th, 2009 10:03 am
Seriously! this is ridiculous at this point! What are we getting extra for this long wait? Not to mention that your apology was cute the first 2 times but come on guys! are you realizing that we won’t be trusting you the next time you come out with a great book and you won’t be getting this many orders? This really is a shame!
- 934November 20th, 2009 12:19 pm
Yes, we are absolutely aware of that. We are now thinking about the bonuses/extra stuff for all pre-orderers. We’ll do our best to make it up to you.
- 934
- 935November 20th, 2009 11:12 am
Where did you print the book? in Singapore?
Because I’m just 2 borders away from Germany and I’m affected by this delay? I dont understand..- 936November 20th, 2009 12:20 pm
The book was printed in China, but it has to be delivered to Europe, because it will be sent out from Europe.
- 936
- 937November 20th, 2009 11:37 am
I still love Smashing Magazine.
Thanks for the update, I know this must be tough on you guys.
- 938November 20th, 2009 12:21 pm
Thank you, hdoug. Yes, it is tough, but we’ll deliver the book no matter what. Publishing a book has never been easy; it’s our first book and we’ll get it done.
- 938
- 939November 20th, 2009 11:40 am
For being a site/book on web design you sure don’t get accessibility & usability on your own site. Please send me instructions on canceling my order, or pointing me in the right direction to do so. I am tired of waiting.
Sincerely,
-Not a returning customer
- 940November 20th, 2009 12:23 pm
Charles, I completely understand your position. And I know that it must be hard to wait and I also understand why you probably will not be a returning customer. But please understand that we are just as “happy” about the situation as you are. There is indeed nothing we can do at this point, because it’s just not in our hands. :((( Can you see my point?
- 941November 20th, 2009 1:40 pm
“Fool me once, shame on you…Fool me twice, shame on me….Fool me three times…I CANCEL!”
I do not want to hear the reasons why the book hasn’t shipped yet. The fact that you keep saying the same thing over and over is beyond the point now. You know I am dissatisfied…I told you that, so do not tell me one more time why the delays have been happening. I do not want to hear any more excuses or reasons, but rather want someone to point me to the way to cancel my order. I have already made up my mind, and do not want this book anymore. Don’t give me anymore crap about the delays, but please tell me how to cancel.
-Still dissatisfied
(SM) OK, fair enough. I have forwarded your e-mail to my colleagues – your order will be cancelled.
- 942November 20th, 2009 4:53 pm
I guess I didn’t make myself very clear there. I did not want YOU to cancel the order…I wanted to know where to cancel the order. Before my order is canceled, one of your staff really needs to contact me via e-mail, because if its going to take 6-8 weeks to get my money back and everyone else has their book by then (not likely the way things are going), I will be terribly upset. I cannot find your return policy, I cannot find how to cancel my order, and I cannot find anything I have been trying to find on your site. So please…before you dig yourself a deeper hole, contact me directly and lets sort this situation out.
- 941
- 940
- 943November 20th, 2009 12:38 pm
I am so disappointed in this book. I’m pretty sure that it will still be as great, but i thought i was going to receive it waaayyy long ago. But w.e Ill wait, i hope theres some freebies bundled, if the book is delayed one more time im going to cancel my order. I understand, for the most part, the delays are not caused by you, but this book needed to be placed on preorder after you guys had have the physical book, not before it.
- 944November 20th, 2009 1:00 pm
I understand your concerns, Manny. However, we couldn’t start the pre-order phase just when we had the physical book because we had to calculate an estimate for the total circulation first.
- 944
- 945November 20th, 2009 12:53 pm
Aww… I was hoping the email from Smashing Magazine was an announcement that my book had been shipped. =P Oh well, I’m still excited to get it! Looking forward to getting my book soon.
- 946November 20th, 2009 1:00 pm
Thank you, we are just as excited as you are.
- 946
- 947November 20th, 2009 1:46 pm
Life doesn’t always play out as we’d like.
Probably the worse way to start an email about another delay on the book. Out of your control – we understand… just could of left that bit out.
- 948November 20th, 2009 1:48 pm
Hey Smashing, all that third party blaming really doesn’t work does it?? YOU PICKED THEM!!! Getting stuff printed in (the otherwise great country of) China and expecting western delivery standards, the blame is on you. I find it amateurish to say the least.
- 949November 20th, 2009 2:47 pm
Anders, unfortunately the company looked absolutely credible when we decided to cooperate with them. Nothing indicated that there could be such problems. Besides, it wasn’t the first time this company delivered books from China to Europe and it has a good reputation, so we couldn’t really anticipate that it will go so terribly wrong. We will certainly learn from this horrible experience, though.
- 949
- 950November 20th, 2009 2:31 pm
Disappointed after reading once again the books been delayed…………..How long have you had our money? Surely some kind of compensation is due for people who ordered Way back in August i think it was.
Maybe a gesture like those who order air delivery get money back as if the had ordered the cheaper method and those who ordered the Cheaper Method actually get there delivery by Air Mail.
And why do we get a email 3days before it ships you must have know earlier it was not going to happen. You guys worked for Micorsoft pervioulsy?
- 951November 20th, 2009 3:06 pm
Yet another delay. It sucks a bit…but hey, guess that by the time I get the book, it will be as Christmas gift (if we don’t get any more delays). =D
- Still eagerly waiting for the book despite the frustration, Eli
- 952November 20th, 2009 3:29 pm
5th of December? No, its a joke, isn’t it? I was really patient for all this time, calmly reading the dates are pushed again and again, but seriously, its not funny any more! I paid in August. And all this explanations, because these and those let us down, come on! Instead of giving so precise dates like 23rd November, you could have added one month to it just in case…. Why you don’t print it in Germany anyway, you would save all of us and yourselves all this hassle. Really bad for SM, because I can see lots of people are now very angry and many users will leave the blog, you should think about something more to give to keep the good image than just ridiculous explanations.
I just hope the book is worth waiting so loooong. - 953November 20th, 2009 5:27 pm
If I order it, can I get a PDF version of the book? If that were the case, I would order the book in a heartbeat.
Yes everyone the delays are annoying, but Smashing is does everything they can, writing, publishing, and shipping a book (esp. overseas) is a huge amount of work, be thankful its Dec. 5th and not Dec 5th of next year.
Josh
- 954November 20th, 2009 6:45 pm
It’s very sad. I hope you didn’t let them go with “our” money… They don’t really deserve to be paid for that kind of “service”.
At least you could write a brillant article on overseas business ;)
- 955November 20th, 2009 6:58 pm
hey Vitaly,
Thanks for replying me personally, now I can see you are taking care of your customers. Okay, I will wait till next month for the book. Just do me favour, I have changed my home to another place, so want to change the delivery address, tried to change it in the smashing cart, but was not able to do that. My order no is #100003767 (made on August 24, 2009). Please drop me a mail so that I can send you my new address.
- 956November 20th, 2009 7:31 pm
What I’m worried about is the content, I thought it was outdated already. I’m glad the content is timeless and can still be very useful in years. It’s just sad that, a birthday present for September turned out to be a Christmas present now :D
- 00
There are no trackbacks at this time. If you are interested in leaving a trackback, please use this URL.
Leave a Comment
Make sure you enter the * required information where indicated. Please also rate the article as it will help us decide future content and posts. Comments are moderated – and rel="nofollow" is in use. Please no link dropping, no keywords or domains as names; do not spam, and do not advertise!
Interact
Popular
- 100 Wordpress Themes
- Photoshop Tutorials
- Fantastic Wallpapers
- 40+ Excellent Freefonts
- Dual-Screen Wallpapers
- Wordpress Themes for 2009
- Illustrator Tutorials
- Incredible Free Icon Sets
- High-Quality Free Fonts
- 30 Scripts For Galleries
- Photoshop Text Effects
- Useful Icon Sets
- Web Design Trends
- iPhone Wallpapers
- Before Launching a Website
- CSS Layouts And Templates
- Photoshop Actions
- Stunning Pictures and Photos
- Fantastic HDR Pictures
- Logo Design Tutorials
- Free Design Templates
- 10 Mistakes In Logo Design
- Photoshop Custom Shapes
- 40 Creative Design Layouts
- 8 Layout Solutions
- 53 CSS Techniques
- Photography Techniques
- Black & White Photography
- Styling Design Elements
- CSS-Based Forms
- 50 jQuery Techniques
- 50 Portfolio Websites
- 50 CSS Techniques
- Creative Logo Designs
- Desktop Wallpapers
- 25 Open Source Mac Apps
- 50 Free Icon Sets
- The Big Showcase Of Online T-Shirt Stores - http://bit.ly/5Tq8uA
- @ilmv oh ok then ;)
- @ilmv no, the SM Book will not be out of date :) We made sure it contains universal design, usability and marketing principles.
- Apple ad bombing Windows 7 on Google - http://bit.ly/28ctPq
- Atatonic - a fresh CSS framework - http://bit.ly/4oOV2w (via @umutm)
- @HrvojeKC yes, that's an interesting idea. Maybe when the waiting is over, we'll write a detailed post about it.
stop the torture! i can’t wait…!
(SM) Neither can we! But please read the e-mail newsletter linked in the very beginning of the post. At the moment there is nothing we can do – the shipping takes much more time than we expected. We are truly sorry, but we just have to wait. :(