Author:

Carolyn Chandler is the co-founder and Chief Instructor of the School for Digital Craftsmanship. She’s the co-author of “A Project Guide to UX Design” and this year, “Adventures in Experience Design,” an activity-oriented introduction to the experience design process. Crain’s listed her as one of Chicago’s Tech 50 due to her work with technology start-ups. Visit her professional site at www.dhalo.com.

Twitter: Follow Carolyn Chandler on Twitter

Facing Your Fears: Approaching People For Research

When working on a project, have you ever felt that you and the rest of the team were making a lot of decisions based on assumptions? Having to make choices with limited information is not unusual — especially in complex projects or with brand new products.

Facing Your Fears: Approaching People For Research

Phrases like “We think people will use this feature because of X” or “We believe user group Y will switch to this product” become part of the early deliberation on what to develop and how to prioritize.

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