When not researching mental model diagrams, teaching workshops, or writing, Indi Young consults for non-profits, corporations, start-ups, agencies, and universities around the world. She is passionate about bringing empathy into the design process. One of the founders of Adaptive Path and the first Rosenfeld Media author, Indi energizes the growing interaction design and experience strategy communities. Her work is available on Slideshare and on her book site. Brad Colbow is a web designer living and working in Cleveland Ohio (USA). He is also the creator of the weekly web comic "The Brads" about two web designers trying to start a small company. You can follow him on twitter here.

Mental Model Diagrams (Cartoon)

We tend to carefully create our HTML and CSS, and meticulously place every pixel to our designs. We plan exactly where our content should be placed on a particular site.

Mental Model Diagrams (Cartoon)

Among many other decisions we need to make, we always keep in mind to craft a great experience for all our users. But how do we know what our users really want?


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