In a previous article on Smashing Magazine, I described A/B testing and various resources related to it. I have also covered the basics of multivariate testing in the past, yet in this post I’ll go deeper in the technical details of multivariate testing which is similar to A/B testing but with crucial differences.
In a multivariate test, a Web page is treated as a combination of elements (including headlines, images, buttons and text) that affect the conversion rate. Essentially, you decompose a Web page into distinct units and create variations of those units. For example, if your page is composed of a headline, an image and accompanying text, then you would create variations for each of them. To illustrate the example, let’s assume you make the following variations.
Choosing a typeface can be tricky. The beauty and complexity of type, combined with an inexhaustible supply of options to evaluate, can make your head spin. But don't be baffled — and don't despair. While there are no easy-to-follow rules on how best to choose a typeface, there are many tried-and-true principles you can quickly learn and apply to make an appropriate typeface choice. If you work systematically through the options below, you'll have a winning typeface choice in no time. Let's get started.
The first thing you have to do in order to choose a typeface is form a strong impression in your mind about how you want your audience to react to the text. This is your goal, and it will guide the process. You might provide this impression, or it might be dictated to you by your client, or it may be determined by your audience.
As Web craftsmen, we are living in exciting times today. The frenetic pace of evolution in our industry has created remarkable opportunities for our work. Our established set of design and coding practices is more comprehensive than it has ever been before. Our designs are becoming more usable, our code more scalable, our layouts more responsive. In fact, just by comparing our design processes to those from a decade ago, it's remarkable to observe how quickly we've developed and honed our craft over all these years.
However, the maturity of our industry is far from being complete. While producing a myriad of technological advancements, we have outpaced other developments along the way. These developments aren't related to the lack of cross-browser standards support or technical downsides of the tools we are using. No, they have a different nature. They have emerged within our design community — a community which is now so fertile and diverse that it is becoming increasingly difficult to ensure its professional maturity.
Regardless of the final platform — desktop, tablet, mobile — most designers start their explorations on paper. Depending on the designer’s preference, the paper may be bound or unbound, lined or unlined, smooth or ridged. And while the materials may differ, the goal is the same: to quickly explore a variety of concepts.
The designer’s sketching tools haven’t changed much over the years, but the role of sketches has evolved. Instead of rushing to convert them to a more polished form, designers now often share early sketches with clients. Their roughness suggests that the designs aren’t “done,” which encourages feedback and facilitates collaboration.
I used to think the beginning of a website design project was the best part. Hopes are high. People are full of great ideas. Nobody is disappointed yet. But as I gained experience, I found that learning about a client’s brand, competitors and customers doesn’t always give clear direction about design goals.
Brand discussions can generate goals like “be modern,” but they don’t necessarily determine how to accomplish those goals. Competitor reviews can devolve into cherry-picking sessions that spawn “frankencomps” rather than provide helpful feedback. And mood boards, which communicate a general feeling, don’t help to articulate or prioritize design goals. With a design matrix, you can guide discussions and establish clear direction.
Web design community is strong and hard-working. We have plenty of useful resources, tools and services created, developed and released every single day: apart from goodies such as free fonts or icons, there are also many educational resources and little time-savers that can significantly improve designer's workflow. We permanently look out for the new projects and support them by presenting them on Twitter, Facebook, in our e-mail newsletter and, evidently, in Smashing Magazine's posts.
Today we are glad to present one of such posts: an overview of handy new resources for web designers; most of them were released recently, but some of them are a bit older. Still, they were included to supplement the overview, making the post more comprehensive and complete. Please feel free to discuss the featured resources in the comments to this post. And, of course, thank you guys for creating and maintaining all these useful resources. Your efforts are deeply appreciated.
Quality product descriptions can transform e-commerce conversion rates — it's common to see increases of 30-100%. As well as converting more visitors, search traffic increases drastically when unique copy is written for each product. Most online retailers use manufacturers' copy or rely solely on images to sell products. They then use inadequate copy elsewhere on their site and fail to achieve a consistent tone to persuade their audience. This creates a compelling opportunity for savvy retailers: by writing quality e-commerce copy you will create a unique competitive advantage.
Essentially, your copy must achieve two goals — establish trust and convince visitors that your product is right for them. Potential customers cannot see or touch the product since it's not physically there in front of them. This is why it’s important that your copy anticipates the needs of your visitors while convincing them that your company can be trusted to provide excellent products. Persuasion and creating trust are difficult things to do with words alone; yet, they are still achievable.
It's nearly impossible to provide an accurate quote to a prospective web design client without first gathering information about what that particular client needs. Some designers do this in either a face-to-face meeting or over the phone, but more often, they have a questionnaire that prospective clients fill out. This is preferable for a couple of reasons, but the most important is probably that this document then becomes an integral part of the design process and is available to refer back to along the way.
So the question is whether you should put that questionnaire up on your website, or only send it to prospective clients once they've contacted you. There are a couple of reasons you may want to make it available online, but the obvious one is that clients are often eager to get started with their projects and so by providing the questionnaire online, this eliminates a step in the pre-contract part of the process.
Here, we've collected questionnaires and worksheets used by actual web design companies, including some of the leaders in the industry. There are both online and downloadable forms included, as well as the pros and cons for each format.