Posts Tagged ‘Clients’

We are pleased to present below all posts tagged with ‘Clients’.

How To Build Long-Term Client Relationships

Everyone loves a happy ending: the hero slays the dragon, true love conquers all, the Death Star is destroyed, the new website is launched and both client and users alike are thrilled. While this last example may not have the Hollywood ending that the first few examples do, for those of us in the Web design industry, it is the story ending we want for all our project.

Fairy tale storybooks

Much attention is given to how you kickoff projects, or how best to design and develop websites. But the final stages of the Web design process are never discussed as much as those early and middle stages are. How you wrap up a project, as well as what you do after the project is completed, is critical when it comes to building long-term relationships that will lead to future business.

In this article we will look at some ways in which you can end projects on the right note, and also what you can do after they are launched to help your project stories have happy endings (and many successful sequels).

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Giving Our Clients The Best Deal In Mobile

Are we cheating our clients when it comes to mobile? More precisely, are we allowing our desire for mobile work to get in the way of providing our clients with the best solution for their business needs? This is the uncomfortable question we asked ourselves recently when redesigning our agency’s website, and we want to discuss it with the broader Web community: You, dear reader.

Giving Our Clients The Best Deal In Mobile

We are not for a minute suggesting that either we or anyone else is intentionally taking advantage of the current excitement about mobile to “con” our clients. However, we do wonder whether our clients’ excitement and our own desires are hindering our ability to make rational business decisions — decisions that would lead to the best solution for our clients.

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Passive Income Strategies For Web Designers

Finding ways to earn passive income is a growing concern among many freelance designers. I’ve always loved client work, but I have to admit that the pressure of juggling multiple bosses and constant deadlines eventually started to wear me down.

Passive Income Strategies For Web Designers

In a previous article for Smashing Magazine, I compared various ways to sell software products online. What I’ll do in this article is not just compare ways in which freelance designers can earn passive income, but speak about my own experience in exploring these avenues.

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Keys To Better Communication With Clients

Poor communication is a surefire way to damage any project or relationship, but when I dug deeper into this particular case, I realized that lack of communication was not the issue; the company provided regular updates on projects and milestones and so on. Rather, it was the words they used when giving those updates and answering questions. The problem was that the provider spoke “Web speak” and nothing else.

Keys To Better Client Communication

This isn’t the first time I’ve heard this complaint from someone when discussing their Web team. While they appreciate the provider’s knowledge of the profession and industry, they bemoan the reality that they cannot translate that knowledge into language that someone who is not a fellow Web professional would understand. While the updates may be plentiful, the communication is still poor.

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Why Account Managers Shouldn’t Prevent Designers From Speaking To Clients

Working as a Web designer can suck sometimes. This is especially true when you don’t get to work alongside the client. Unfortunately this scenario is more common than you would think. Many organizations have been carefully structured to keep the Web designer and the client apart. But is that really sensible? Would projects run much smoother without your account manager or boss acting as the middleman?

Why Account Managers Shouldn't Prevent Designers From Speaking To Clients

This issue came to my attention following the release of my latest book “Client Centric Web Design.” In this book I provide advice about how to work more effectively with clients. However, I had made an assumption in the approach I presented, an assumption which turned out not always to be true. It assumed that the Web designer and client can work collaboratively together. Following the book's release I realized that for many Web designers that this is not the case.

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“But The Client Wants IE 6 Support!”

Frequently, when I discuss CSS3 with other developers, the issue of stubborn clients comes up. They tell me that even though they personally don’t think a website should look the same in all browsers and they’re eager to try all of these new techniques, their clients insist that their website should look the same, so the developers are stuck with the same Web development techniques that we used five to ten years ago. Their clients just don’t “get” graceful degradation.

Money always wins

Is this really the issue? Are our clients incapable of understanding these things? Is the problem that our clients don’t “get” the Web and need to be educated? I don’t think so. We got ourselves into this. We are the ones who caused this problem for our industry. We are the ones giving ourselves this trouble and making our profession less creative and enjoyable than it could be. It’s entirely our fault and no one else’s.

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Smashing Cartoons: May 2011

We all have our favorite client stories, embarrassing design flaws and never-ending user requests which are all just a part of what we, as designers and developers, encounter very often in our daily work routine. In this new post series on Smashing Magazine, we’d like to put some of these situations into the spotlight and discuss them with you. The cartoons are all dedicated to Web design and also have a comic twist about everything happening around the Web and latest trends.

Smashing Cartoons: May 2011

The main character of the cartoons is Fleaty, a talented, hard-working designer with big ambitions yet not that much luck when it comes to clients. Hopefully, Fleaty will put a smile on your face and maybe remind all of us of the flaws we have, and help us finally get rid of them. The creative mind behind the Smashing Cartoons is our talented illustrator Ricardo Gimenes.

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