Posts Tagged ‘Clients’

We are pleased to present below all posts tagged with ‘Clients’.

How To Guarantee Your Income With Agile Billing

For most creative professionals, this story is a familiar one: A client reaches out to you. They need a name, or a logo, or a website, or an app. Actually, they need it all together, and they need it all in a month — well, maybe a month and a half.

Freelancers, Stop Charging Hourly And Guarantee Your Income With Agile Billing

The initial meetings go well, and they get you a signed contract and a deposit ASAP. You’re ready to start, and your schedule is clear for the next six weeks. And then you get the call.

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Killing Contracts: An Interview With Andy Clarke

Do you remember those “10 Useful Legal Documents for Designers?” Well, it turns out that you, designers who read Smashing Magazine, liked one in particular: a plain-language, straightforward “Contract of Works for Web Design” which is based heavily on Andy Clarke’s “Contract Killer”. Since Mr. Wong published that template eight months ago, almost 1,500 designers have downloaded it on Docracy alone.

Killing Contracts: An Interview With Andy Clarke

Why is this legal template so popular? Does it really work better than other contracts? Can it help you close that job faster and protect you from getting stiffed? Could it become an industry standard, like grid systems and agile development?

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Getting Engaged

You probably hear about it every week, if not every day: a spiteful or ragged relationship has ended badly. There are bitter arguments, custody battles, legal entanglements, lives and homes broken in the wake of moral incompatibility, poor choices, and a lack of sober discrimination.

Getting Engaged

It’s the predictable result of kids getting married too young or impassioned people who barely know each other rushing into marriage. The tale is often similar with designers and their clients after a rushed, ill-considered marriage.

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Transform A Tablet Into An Affordable Kiosk For Your Clients

Twenty minutes after unboxing my first iPad, I realized this device’s potential to revolutionize the world of kiosks. Ten years ago, my team and I worked with Honda to develop touchscreen kiosks for its dealerships. Potential buyers could customize their purchase with a few touches of their fingertips. While innovative at the time, these early interactive kiosks didn’t come cheap, running Honda $3,000 to $5,000 per installation. Today, we can create such a kiosk for a fraction of the price.

iPad mounted in a restaurant setting

Which industries are the most likely candidates for tablet kiosks? Four that immediately spring to mind are hotels, restaurants, museums and retailers. Kiosks help streamline information-gathering processes, such as signing up for mailing lists, making reservations, ordering products and services and checking in and out of locations. By automating these processes, the kiosk eliminates the customer’s frustration from waiting in line to speak with a representative and, likewise, frees the employees to focus their energies on higher-level tasks.

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How To Build Long-Term Client Relationships

Everyone loves a happy ending: the hero slays the dragon, true love conquers all, the Death Star is destroyed, the new website is launched and both client and users alike are thrilled. While this last example may not have the Hollywood ending that the first few examples do, for those of us in the Web design industry, it is the story ending we want for all our project.

Fairy tale storybooks

Much attention is given to how you kickoff projects, or how best to design and develop websites. But the final stages of the Web design process are never discussed as much as those early and middle stages are. How you wrap up a project, as well as what you do after the project is completed, is critical when it comes to building long-term relationships that will lead to future business.

In this article we will look at some ways in which you can end projects on the right note, and also what you can do after they are launched to help your project stories have happy endings (and many successful sequels).

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Giving Our Clients The Best Deal In Mobile

Are we cheating our clients when it comes to mobile? More precisely, are we allowing our desire for mobile work to get in the way of providing our clients with the best solution for their business needs? This is the uncomfortable question we asked ourselves recently when redesigning our agency’s website, and we want to discuss it with the broader Web community: You, dear reader.

Giving Our Clients The Best Deal In Mobile

We are not for a minute suggesting that either we or anyone else is intentionally taking advantage of the current excitement about mobile to “con” our clients. However, we do wonder whether our clients’ excitement and our own desires are hindering our ability to make rational business decisions — decisions that would lead to the best solution for our clients.

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Encouraging Better Client Participation In Responsive Design Projects

Last week at the fabulous Smashing Conference in Freiburg, I gave a new talk, one I’d written just a few hours prior. I chose not to use slides, but instead to speak about three things that I’m incredibly enthusiastic about: Responsive design is not (just) a design or development problem; the client participation process is broken; how to call your client an idiot, to their face. Here are the (slightly expanded) notes that I made before my talk.

In all the excitement about responsive Web design over the last few years, someone forgot to tell our bosses and clients, so we’ve been treating responsive design like it’s a design or an implementation problem, whereas in fact it’s as much an issue for business. In fact, it’s an issue for everyone involved: designers, developers, content specialists, the people who commission websites and those who structure the teams who make the websites.

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