Posts Tagged ‘Clients’

We are pleased to present below all posts tagged with ‘Clients’.

How To Deliver Exceptional Client Service

We often hear companies, including Web agencies, boast about how they provide exceptional client service. But how do they define exceptional? Consider this scenario. You are hired to design and develop a new website for a retail client. The client loves the design, and the pages you develop use the latest in HTML5, CSS3 and responsive design, resulting in a website that works wonderfully across browsers and devices.

How To Deliver Exceptional Client Service

The e-commerce features of the new website help the client significantly increase their online sales, and the entire project is delivered on time and on budget. Now, is this “exceptional” client service? I don’t think it is. When the client hired you, they expected that you would design and develop a great website. They also expected it would be done according to the timeline and budget set during the planning stages of the project. As successful as this project may have been for both you and the client, in the end, you did exactly what you were hired to do. You did your job.

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How Do You Deal With Overstressed, Irrational Clients? An Entrepreneur’s View

As an entrepreneur who has been on the client’s side of the design and development process, I’d like to discuss the thought process of the client, as well as some effective ways to interact with them. For example, why do they ask for Shakira music on the home page? And how do you respond to that?

Explaining something to the client

I was recently referred to Sam Barnes’ piece on Smashing Magazine “How to Explain to Clients That They Are Wrong.” The article was well written and made a lot of sense to me, but there are two sides to every story, and I’d like to add value to the argument by responding from the client’s point of view.

For the most part, Sam did a great job of discussing how to evaluate and act on poor decisions made by clients. What he missed, however, was the impact that the nature of the relationship between clients and creatives has on how decisions are made by both sides. By “creatives,” I mean anyone involved in the design or development of a website or application. Understanding this relationship will enable you, and your clients, to make better decisions about the product.

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Effective User Research And Transforming The Minds Of Clients

Ah, the love of a client. That is indeed what we all seek as professionals, is it not? If we lived in a utopia, then that’s all there would be. Openness. Honesty. Passion. Flowing in both directions, client to service provider and vice versa. We want our clients to be right behind us in our ideas and open to new ones. In order for this to happen, there has to be trust.

Effective User Research And Transforming The Minds Of Clients

Clients that deal with large agencies tend to place their trust in the big brand names of these shops. Freelance designers and small agencies do not always inspire the confidence in clients that large shops do, which means that trust has to be built, nurtured and never taken for granted.

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“But The Client Wants IE 6 Support!”

Frequently, when I discuss CSS3 with other developers, the issue of stubborn clients comes up. They tell me that even though they personally don’t think a website should look the same in all browsers and they’re eager to try all of these new techniques, their clients insist that their website should look the same, so the developers are stuck with the same Web development techniques that we used five to ten years ago. Their clients just don’t “get” graceful degradation.

Money always wins

Is this really the issue? Are our clients incapable of understanding these things? Is the problem that our clients don’t “get” the Web and need to be educated? I don’t think so. We got ourselves into this. We are the ones who caused this problem for our industry. We are the ones giving ourselves this trouble and making our profession less creative and enjoyable than it could be. It’s entirely our fault and no one else’s.

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Dear Clients, The Web Has Changed. It’s Time To Use CSS3 and HTML5 Now.

Since hearing about HTML5 and CSS3, then later reading Hardboiled Web design by Andy Clarke, I have been working on a presentation to help introduce these development methods to my clients. If all i said to them was “these are the latest development methods, but there will be visual differences”, I’m sure you can imagine the response I would receive.

browser differences

Most of the clients I have these days tell me they want the following: HTML to validate as strict or transitional, CSS to validate, site to be Accessibility level 2+ and last but not least, design needs to look the same across all browsers. They have learnt this information from us (developers and agencies) over the last 10 years of us educating the world on best practice. Now we need to re-educate them and it wont be easy! Most people steer away from things they don’t understand out of fear of the unknown.

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How To Get Sign-Off For Your Designs

“How did you do that?” My colleague Leigh sounded impressed. He had been working with a problem client for weeks trying to get design approval. Then I came along and was able to get signed-off in a single conference call. “Can you teach me how you did that?” he asked. I mumbled something about years of experience, but the truth was I didn’t have a clue. It just seems I can find design approval easier than most.

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As I thought about it I realised there are actually quite a lot of things that have become second nature for me over the years. But I have learnt the hard way through many painful projects. Unfortunately because I started designing websites back in 1994 there was nobody around to teach me this stuff. I wish somebody could have just shown me how to avoid all of those endless revisions.

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The Design Matrix: A Powerful Tool For Guiding Client Input

I used to think the beginning of a website design project was the best part. Hopes are high. People are full of great ideas. Nobody is disappointed yet. But as I gained experience, I found that learning about a client’s brand, competitors and customers doesn’t always give clear direction about design goals.

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Brand discussions can generate goals like “be modern,” but they don’t necessarily determine how to accomplish those goals. Competitor reviews can devolve into cherry-picking sessions that spawn “frankencomps” rather than provide helpful feedback. And mood boards, which communicate a general feeling, don’t help to articulate or prioritize design goals. With a design matrix, you can guide discussions and establish clear direction.

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