Posts Tagged ‘Customer Experience’

We are pleased to present below all posts tagged with ‘Customer Experience’.

Creating A Website Data Report: Three Degrees Of Separation

Having a comprehensive data report about your website is like having a Rosetta Stone to guide your decision-making process over the lifetime of the website. A powerful report combines data gathered from a variety of sources, including observation of and interviews with users, and analysis of the website’s analytics.

Creating A Website Data Report: Three Degrees Of Separation

Assembling this information into one place will help you to make effective design decisions and determine key priorities and will strengthen your position when working with stakeholders. The goal is to put the key insights from your research of a website into a single document. The report would consolidate the most important discoveries from a variety of research techniques and would help you to identify trends.

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Idiots, Drama Queens and Scammers: Improving Customer Service with UX

User experience design isn’t just about building wireframes and Photoshop mock-ups. It extends to areas that you wouldn’t necessarily think are part of the discipline.

Idiots Button

For example, your customer service department can have a huge impact on your website’s overall user experience. Similarly, the design of your user experience could have an awfully big effect on your customer service department. Of course, not all of your users will interact with the customer service department, but for those who do, their experience can improve or destroy the customer relationship.

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Taking A Customer From Like To Love: The UX Of Long-Term Relationships

"What do you mean improve? I charged him correctly didn't I?". My manager looked at me disappointed. "Yes, Des, you charged him correctly. But a vending machine can do that too. They show up on time, they're more accurate, I don't pay them by the hour and they're never hungover. Your job is to do something that a vending machine can't do. Your job is to make our customers happy. Give them a good experience. Bring them back here again. Get it?"

Taking Customers From Like to Love

MBAs call this "customer experience", though when it's spelled out it sounds more like common sense. And like most common sense it's rarely that common. Especially in the world of subscription software where we need customers to stick around. User experience designers are great at making software friendly and usable to new customers.

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