Menu Search
Jump to the content X X

Today, too many websites are still inaccessible. In our new book Inclusive Design Patterns, we explore how to craft flexible front-end design patterns and make future-proof and accessible interfaces without extra effort. Hardcover, 312 pages. Get the book now →

Effective Maintenance Pages: Examples and Best Practices

Every website has to perform maintenance at some point or another. Whether it’s just to upgrade a portion of the site or because of some problem with the site, it’s an inevitable fact of website ownership. And in many cases, maintenance requires taking your site offline for at least a few minutes.

So what should you do if your site is going to be down for maintenance? You don’t want users coming to a 404 or other error page1. And hopefully you’d like to encourage them to come back to your site sooner rather than later, right? If that’s the case, you’ll need to build a custom maintenance page. Below we present a list of best practices to building effective maintenance pages that will help keep your visitors, whether new or returning, happy.

You may want to take a look at the following related posts:

1. Keep you maintenance pages simple and useful. Link

The entire point of a maintenance page is to let visitors know that your site is still around and that the maintenance is only temporary. It doesn’t need to do anything beyond that. Make sure it’s immediately apparent what your page is about and provides your visitors with the information they’re interested in.

Another useful function for simple maintenance pages is to include your maintenance message in multiple languages. The Web is global, and while many of your visitors are likely to speak at least some English, providing multiple languages is helpful. Just be wary of using online translators, as sometimes they’re less-than-accurate. The last thing you want your maintenance page to do is further confuse people, or worse – offend them.

Delicious4 with a simple and clear message (via295).

Maintenance Page Screenshot6

This Twitter7 maintenance page gives the bare minimum of information and keeps a simple design while still being inviting and friendly toward users.

Maintenance Page Screenshot8

Google’s Adsense page9 offers a simple maintenance message in a huge number of languages…

Maintenance Page Screenshot10

…and sometimes Google Adsense just explains in plain language what is happening and when the page will be online again. Notice that Google also reassures the users that earnings will continue to be tracked as normal, and ad targeting will not be affected during this downtime.

<figuree.com/adsense/”>Maintenance Page Screenshot

This maintenance screen from the Apple Store11 get to the point while still remaining casual.

Maintenance Page Screenshot12

MobileMe13 with a visually appealing maintenance screen in multiple languages (via14).

Maintenance Page Screenshot15

2. Realize it’s an inconvenience to your visitors. Link

When your site is down, your regular visitors are inconvenienced. It’s a simple fact. But don’t let inconvenienced visitors turn into alienated visitors. Simply acknowledging that your site’s downtime is a pain for your visitors is often enough to satisfy them. Apologize for the downtime, give them information that’s useful to them, and make them feel like you realize what this means to them.

Last.fm16 puts a big apology right at the top of their maintenance page.

Maintenance Page Screenshot17

Twitter18 takes a more light-hearted approach but still acknowledges that users might be getting impatient with the downtime.

Maintenance Page Screenshot19

3. Don’t be afraid to use humor. Link

There’s no need to get all serious just because your site is down. Using a bit of humor or otherwise making your maintenance page entertaining helps to improve your site’s image in the eyes of visitors inconvenienced by the downtime. Think about different angles related to your site’s content that could be portrayed in a humorous light. Whether it’s doing something with your site’s logo or mascot, or even something seemingly unrelated to your site, there’s surely an angle out there for making your maintenance page funny.

Etsy20 shows Halm working on the current technical problems. Notice that Etsy also communicated what’s happening and the estimated downtime.

Maintenance Page Screenshot21

Soundcloud22 promises to be up soon and uses a pun to make the maintenance page stand out.

Maintenance Page Screenshot23

Ning24 uses a cute illustration and claims that its experienced technicians (pictured) are currently hard at work so as to bring Ning back online shortly (via).

Maintenance Page Screenshot25

Reddit26‘s maintenance page could use more information; Reddits probably shouldn’t have stopped using Lisp…

Maintenance Page Screenshot27

…and YouTube28 seems to be busy pushing out some new concoctions and formulas (via295)

Maintenance Page Screenshot30

Mozilla31: “Repairs in Progress” (via32).

Maintenance Page Screenshot33

Revver (via34).

Maintenance Page Screenshot

Flickr35‘s maintenance page is not very informative, but funny. Flickr is having a massage.

Maintenance Page Screenshot36

FlashDen claims a 10 second downtime and offers up a cartoonish character doing maintenance on himself to make visitors smile.

Maintenance Page Screenshot

Bloglines uses an image of a plumber to lighten things up when their site is down.

Maintenance Page Screenshot

Apartmentguide.com37: another instance of using a maintenance worker on a maintenance page.

Maintenance Page Screenshot38

4. Give your maintenance page the same look and feel as your regular site. Link

You want visitors to immediately realize that they have arrived at the correct place, even if your site doesn’t quite look the same as always. If your maintenance page bears no resemblance to your regular site, many visitors may just assume they’ve gone to the wrong URL without bothering to read what your page says.

Make sure your maintenance page includes your logo and keeps the same general color scheme as your site. Even these two simple things can make visitors feel more at ease when they reach an unexpected page.

Grooveshark keeps their header and basic color scheme in tact.

Maintenance Page Screenshot

StumbleUpon39 also keeps their header and logo in tact, and even the colors used in the illustration echo their brand colors.

Maintenance Page Screenshot40

Naturalinstinct41 uses the same color scheme and provides users with alternative contact options.

Maintenance Page Screenshot42

5. Let visitors know when your site will be back. Link

Maintenance times can vary greatly. Sometimes a site might be down for only a few minutes. Other times it could be an hour or two, or even longer. Let your visitors know what time you expect to be back up and running. This way they’ll have an idea of when to come back. An open-ended maintenance page encourages them to put a return visit off for hours or even days. Something that says you’ll be back in five minutes encourages them to do the same.

iStockPhoto43‘s maintenance page informs its visitors about the estimated time when the site will be back.

Maintenance Page Screenshot44

Blogger45 uses a simple page that includes the time the site is expected to be back up.

Maintenance Page Screenshot46

Linkedin47 lets the users know when the site will return online (via48).

Maintenance Page Screenshot49

StudiVZ50 suggests to drink a cup of tea and informs the visitors that the site will be online at 8am (via51).

Maintenance Page Screenshot52

Keeping a few articles from your site on a static page for maintenance downtime is one way to offer your visitors something to look at while you’re performing maintenance. Other sites even recommend content from other websites, generally that they think would be of interest to their visitors. Giving your visitors something else to do while they wait for your site to come back online is a great way to show them that you care, and that you realize it’s inconvenient for them (see number 2 above).

Librarything53‘s “downtime” image suggests to read a couple of books while the site is down (via54).

Maintenance Page Screenshot55

Digg56 offers a list of other sites they thing their visitors might be interested in.

Maintenance Page Screenshot57

Github58 offers an entertaining YouTube video for visitors to watch while their site is down.

Maintenance Page Screenshot59

Mixx provides a few of their favorite “Mixxed” stories for visitors to check out.

Maintenance Page Screenshot

Sears60 had to be closed for site enhancements during the Black Friday. The maintenance page provides users with further navigation options – such as Lands’ End, Parts Direct and Sears Credit (via61).

Maintenance Page Screenshot62

7. Invite your visitors to come back when the site is online again Link

Since your users actually have visited your service during the downtime, they, of course, would like to use the service. Therefore it makes sense to notify them when the site is online again. Obviously, you wouldn’t want to notify all users of the service that the site is back online. So it’s a good idea to make it possible for users to get notified when the service can be used again. The latter can be done either via e-mail, SMS or a tweet.

Soindustry makes offers its users to submit their e-mails to get notified when the site is online again.

Maintenance Page Screenshot

8. Inform your visitors about the progress of the maintenance Link

Of course, many unexpected problems can occur during the maintenance, and it’s a good idea to keep your users informed about the progress. An instant feedback is important and let the user know that everything is going just fine and someone on the other side is working on the problem and that just a little portion of patience is required.

Habbo63, a virtual world where you can meet and make friends, provides a sweet illustration on its maintenance page and also inform the visitors about the maintenance progress.

Maintenance Page Screenshot64

37signals65 also keeps the users updated about the status of maintenance (via66).

Maintenance Page Screenshot67

Further Resources Link

Footnotes Link

  1. 1 https://www.smashingmagazine.com/2014/08/a-better-404-page/
  2. 2 /2009/01/29/404-error-pages-one-more-time/
  3. 3 https://www.smashingmagazine.com/2009/02/9-common-usability-blunders/
  4. 4 http://www.delicious.com
  5. 5 http://www.searchenginepeople.com/blog/social-communities-going-down-whos-got-personality.html
  6. 6 http://www.delicious.com/
  7. 7 http://twitter.com/
  8. 8 http://twitter.com/
  9. 9 http://google.com/adsense/
  10. 10 http://google.com/adsense/
  11. 11 http://apple.com
  12. 12 http://apple.com
  13. 13 http://mobileme.com
  14. 14 http://www.roughlydrafted.com/2008/07/11/mobileme-mac-rebranding-runs-into-snafus/
  15. 15 http://mobileme.com
  16. 16 http://last.fm/
  17. 17 http://last.fm/
  18. 18 http://twitter.com
  19. 19 http://twitter.com
  20. 20 http://www.etsy.com
  21. 21 http://www.etsy.com/
  22. 22 http://www.soundcloud.com/
  23. 23 http://www.soundcloud.com/
  24. 24 http://www.ning.com/
  25. 25 http://www.ning.com/
  26. 26 http://www.reddit.com
  27. 27 http://www.reddit.com/
  28. 28 http://www.youtube.com
  29. 29 http://www.searchenginepeople.com/blog/social-communities-going-down-whos-got-personality.html
  30. 30 http://www.youtube.com/
  31. 31 http://www.mozilla.com/
  32. 32 http://www.flickr.com/photos/28791486@N03/2881731945/
  33. 33 http://www.mozilla.com/
  34. 34 http://www.flickr.com/photos/escapist/315166334/sizes/o/
  35. 35 http://www.flickr.com
  36. 36 http://www.flickr.com/
  37. 37 http://www.apartmentguide.com/
  38. 38 http://www.apartmentguide.com
  39. 39 http://www.stumbleupon.com
  40. 40 http://www.stumbleupon.com
  41. 41 http://www.naturalinstinct.com.au
  42. 42 http://www.naturalinstinct.com.au
  43. 43 http://www.istockphoto.com/
  44. 44 http://www.istockphoto.com/
  45. 45 http://blogger.com
  46. 46 http://blogger.com
  47. 47 http://www.linkedin.com/
  48. 48 http://geekswithblogs.net/yowhann/Default.aspx
  49. 49 http://www.linkedin.com/
  50. 50 http://www.studivz.de/
  51. 51 http://adriansauer.com/tag/service/
  52. 52 http://www.studivz.de/
  53. 53 http://www.librarything.com/
  54. 54 http://www.flickr.com/photos/etches-johnson/544274326/in/pool-web20error
  55. 55 http://www.librarything.com/
  56. 56 http://www.digg.com
  57. 57 http://www.digg.com
  58. 58 http://github.com
  59. 59 http://github.com
  60. 60 http://www.sears.com/
  61. 61 http://royal.pingdom.com/2008/12/01/sears-website-buckled-on-black-friday/
  62. 62 http://www.sears.com/
  63. 63 http://www.habbo.com/
  64. 64 http://www.habbo.com/
  65. 65 http://www.37signals.com/
  66. 66 http://www.techcrunch.com/tag/37signals/
  67. 67 http://www.37signals.com/
  68. 68 http://www.cssgirl.com/articles/2008/06/16/create-a-memorable-maintenance-page/
  69. 69 http://onehub.com/past/2009/3/6/rails_maintenance_pages_done_right/
  70. 70 http://sw-guide.de/wordpress/plugins/maintenance-mode/
  71. 71 http://www.flickr.com/groups/web20error/pool/
  72. 72 http://www.flickr.com/groups/offline/

↑ Back to top Tweet itShare on Facebook

Advertisement

Cameron Chapman is a professional Web and graphic designer with over 6 years of experience. She writes for a number of blogs, including her own, Cameron Chapman On Writing. She’s also the author of The Smashing Idea Book: From Inspiration to Application.

  1. 1

    Cool

    0
  2. 2

    Nice pages for inspiration. Thanks for sharing !!

    It’s very hard to compile this type of showcase coz you don’t find maintenance pages on daily basis.

    DKumar M.
    @instantshift

    2
  3. 3

    Jad Limcaco

    June 12, 2009 8:01 am

    Another great article. Good job collecting these, as DKumar said, it must have been hard to catch these sites doing maintenance!

    0
  4. 4

    Hi Cameron, thanks for this post and the inspiration your collection of examples provides.

    I have a question: if one is running a WordPress blog site, will a 404 page created in WP still be displayed if the site is down? I’m totally guessing it would not, and therefore one would need to create a regular .html page for the 404. Is that right?

    0
  5. 5

    Bob Orchard

    June 12, 2009 8:05 am

    I’ll agree with DKumar M. on this – I’vve been looking around for the best ways to do a 404 page – and these are by far some of the best tips I’ve found. My favorite on the list, however, is the one by 37 Signals – I use them on a daily basis and still haven’t stumbled across a 404, but at least they put some humor into theirs.

    Bob Orchard
    @boborchard

    0
  6. 6

    Some nice ideas here. Thanks

    0
  7. 7

    Chris Robinson

    June 12, 2009 8:48 am

    Nice roundup, and cool to see you guys included the Envato maintenance page.

    @contempoinc

    0
  8. 8

    Thomas Strobl

    June 12, 2009 9:20 am

    little mistake: studiVZ offers a cup of coffee and no tea. Käffchen is german slang for Kaffee which means coffee.

    -1
  9. 9

    Johnny Dinh

    June 12, 2009 9:28 am

    Pretty cool stuff! I would definitely like to use this in the future.

    0
  10. 10

    GREAT IDEAS!!

    0
  11. 11

    Wonderful and really completed post! Thanks for showcasing the best practice.

    0
  12. 12

    Can someone explain why you would ever need a site-down page? I’m not saying you don’t, just that I have never had to use one. I seem to be able to use a testing file/folder/server for all updates before I replace files on my site.

    The only instance I could think of needing one is during a heavy upload and you don’t want users visiting the site with only partially updated files. Can any think of other uses?

    I completely understand and use 404 and error pages.

    0
  13. 13

    Abdurrahman Gemei

    June 12, 2009 1:32 pm

    9. Inform users in advance of scheduled maintenance.

    P.S. Why is Stumbleupon using Comic Sans?

    -2
  14. 14

    Very useful for web developer. You keep sharing more and more good stuff.
    Link [thisispopup.com]

    0
  15. 15

    I kinda enjoyed this post, thanks!

    0
  16. 16

    “P.S. Why is Stumbleupon using Comic Sans?”

    Cause this is a good place to use it and it looks great on that illustration.

    2
  17. 17

    Some of them are funny…

    0
  18. 18

    Z. Constantine

    June 12, 2009 3:56 pm

    Regarding implementation – this is how I have it worked out:

    Whenever a subdomain goes down for maintenance, a 307 redirect is put in place to direct visitors to the main domain’s maintenance page where a META noindex,nofollow maintenance page is served (this page includes a timestamp for the beginning of the maintenance window and ending of the maintenance window). The maintenance page automatically issues a 301 redirect to the site if hits are received after the end of the maintenance window.

    Works like a charm and keeps customers in-the-know.

    0
  19. 19

    you should have included crowdspring’s “site down” page.

    0
  20. 20

    clever…haha

    0

↑ Back to top