Starting a position in an organization, especially if it is your first in the industry, can be as nerve-wracking as it is exciting. Practices that seem like common sense to those of us who have been in the Web industry for some time might not be as obvious to designers and developers without the benefit of our experience.
Part of our responsibility as veterans in this industry is to mentor new team members and share with them the knowledge that we know they will need to succeed.
As President Rutherford B. Hayes once said, “The expert in anything was once a beginner.” (Image source: opensourceway)
I recently published an article here on Smashing Magazine titled “Lessons Learned in Leading New Web Professionals.” As a follow-up to that piece, this one looks at the other side of the team leader-new employee dynamic. We’ll cover the practices that I have found are consistently followed by employees who excel in their new role and grow in this industry.
1. Embrace The Company’s Culture
Every company is different — with policies, procedures and a culture unique to it. While much attention is given to ensuring that new employees understand these policies and procedures, understanding and embracing the company’s culture is just as important to long-term success. One way to embrace a company’s culture is to get involved — both in and outside the office.
If your company is holding an event or activity for employees, make it a point to attend. It could be a full-blown company party or a small after-hours get-together of only a few employees. Either way, it provides an opportunity to socialize with your new colleagues and begin to build relationships with the people you work alongside.
In the office, look for projects that interest you and that you feel you can contribute positively to. These could be normal client engagements or even side projects driven by small teams in the organization. By asking to be included in these projects, you’ll get time to work hands on with your colleagues and show them the value you bring to the team.
Now, the challenge to participating in these activities is that new employees often feel like outsiders, and many are reluctant to join in on the company’s planned events. The irony, though, is that participating in these company events is one of the best ways to feel like part of the team and to break down that outsider status.
2. Respect The Client
Complaining about clients is a practice that has been around as long as clients themselves, but it has no place in the Web industry, whether you are a new professional or a seasoned veteran.
Clients can be challenging, but remember that when they stop calling you with questions or with work to be done, that is the day you no longer have a job. We are here because of our clients, not in spite of them.
Does this mean that the client is always right and that you should take whatever they dish out at you with a smile and a nod? Of course not. No one should ever suffer a client who disrespects them professionally or personally, but an abusive client who must be fired is very different from one who simply asks a lot of questions because they recognize that you are the expert. Yes, clients make poor decisions at times, and some of their questions will seem obvious or silly to you, but your answers and advice are why they hired you in the first place.
Respect clients — they keep you employed — and refrain from the bouts of unnecessary complaining that others in the organization might engage in. If others are complaining and trying to rope you in, politely excuse yourself. Nothing good will come of those negative conversations.
3. Ask Questions
As a new employee, you will undoubtedly have questions — a lot, in fact. That is OK. In fact, it is expected. You might feel like you are bothering others, but asking questions is how you learn and how “tribal knowledge” is passed from veterans in an organization to newcomers.
When you join, a company will likely give you some kind of orientation and show you the ropes, but only so much information can be conveyed in an orientation or in training. So much of what you will need to know is picked up on the job, by actually doing the work itself. When you hit a roadblock, look to others on the team for help. They will often have encountered the issue before and have set a precedent for dealing with it — the aforementioned tribal knowledge. Gaining that knowledge through experience and by asking questions is how you will grow in the organization.
Asking questions enables you to learn and acquire team knowledge, but try to solve problems for yourself first. (Image source: Tim O’Brien)
Now, there is a balance to be struck. Throwing your hands in the air and yelling “Mayday!” every time you hit a bump in the road is too much. Try to solve a problem for yourself first, so that when you ask for help, you can show the person what you’ve tried so far. Over time, you will find the balance between exploring solutions on your own and asking for a hand.
4. Teach Me Something
I am constantly reading articles with new tips, techniques and best practices in our industry, and I spend many nights and weekends outside of normal office hours working to master these new techniques. When I discover an article or idea that I think is valuable, I always share it with the rest of my team. And I love it when others on the team return the favor.
When a new employee shares a worthwhile article or an approach that I had not considered, they demonstrate their passion and their dedication to growing in the industry. It also shows that they are willing not only to learn, but also to teach others.
5. Check Your Work
I appreciate when a team member completes a task quickly, but speed doesn’t trump accuracy. Too often, in an attempt to impress their manager, new team members will race through a task to show how efficient they are. They submit work before really going over it to make sure that all of the tasks have been completed correctly.
Checking your work before submitting it to a manager for review probably sounds like common sense, but it’s one of the biggest problems I hear about from other team leaders and managers. Work that is missing key elements or that has little errors (spelling mistakes are common) or whose functionality hasn’t been fully tested (broken links, forms that do not submit properly, etc.) are major headaches for many team leaders. A manager would rather the person finish the task a bit more slowly if the bulk of the errors could have been caught by a more thorough review.
Before you submit work as being complete, give it a once over to make sure that everything works as intended.
6. Mind The Clock
Web design is not a 9:00 to 5:00 job. Sometimes, inspiration or a breakthrough strikes at the end of the day. If you punch the clock exactly at 5:00, you could lose any momentum or spark of creativity you may have had, when instead you should nurture the moment. Other times, a deadline is looming that requires extra hours in the office. You need to accept that the day doesn’t always end at 5:00.
It goes both ways, though. An employee who is willing to stay late and put in extra effort when needed will be recognized and appreciated, but don’t stay at your desk 12 hours a day, only to go home and do more work there.
Minding the clock means not working late every night. (Image source: abdallahh)
Minding the clock means balancing your professional and personal time. Don’t burn yourself out by trying to be a superhero who does nothing but work. The most successful colleagues I have worked with over the years have found and maintained a work-life balance.
7. Work On Your Communication Skills
Responding to questions and requests from clients can be a full-time job. In fact, on some days I feel like all I’ve done is answer emails. Managers want to be able to offload some communication responsibilities to others on the team — but they need to know that the communication will not suffer from a lack of skill.
Whether you are answering questions from clients, presenting design concepts in a meeting or brainstorming with colleagues, communicating your ideas in a way that meets your company’s expectations is important. This skill will increase your value to the team and set you up to take on more responsibility.
8. Join The Community
The Web community is amazing, and you can participate in it in a number of ways. Depending on where you live, you might have access to meetups, networking events, conferences and other gatherings. We all have opportunities to share our experience, knowledge and passion for this industry.
Participating in these events will make you feel like a part of the Web community, help you make connections with peers and reflect well on your company. With limited time to attend such events, leaders appreciate when other team members take the initiative to get out in the community and represent the company.
9. Stay Positive
This tip might sound easy to follow, but keeping a positive attitude and demeanor is more challenging than it seems.
As a new team member, you will undoubtedly have times when you are unsure of what to work on next or of how you are performing. This uncertainly can be stressful, and stress can eventually lead to a negative attitude. Fight the urge to give into that negativity — stay positive.
Saying that everything is easier with a positive attitude might sound like an oversimplification, but it’s not. A positive attitude makes challenges easier to face, and it encourages others to come to your aid. After all, no one is excited to work with someone with a negative attitude.
10. Have Fun
Many years ago, I had an employer who, whenever my job got stressful or challenging, would say, “Well, that’s why we pay you to be here. If it was fun, it wouldn’t be work!”
I don’t agree with this sentiment. Yes, most of us wouldn’t show up for work every day if a pay check wasn’t waiting for us at the end of the week. However, just because we have to work doesn’t mean we can’t enjoy where we work.
The most successful employees I have had the pleasure of working alongside over the years have enjoyed their job and where they work. Life is too short for anything else. So, have fun at your job — and if you can’t, consider getting another.
Staying positive and having fun at your job are two overlooked yet incredibly important elements of success. (Image source: opensourceway)
Joining an organization can be stressful. Hopefully, the tips presented here will help you make the most of the opportunity and relieve a bit of the stress. Here are the do’s and don’ts we’ve covered:
- Do embrace the culture, and participate in company events.
- Do not let the feeling of being a newbie keep you from participating in events.
- Do not engage in pointless complaining about clients.
- Do respect your clients and recognize that they are the reason you have a job.
- Do not be afraid to ask questions; that’s how you learn.
- Do try to solve problems on your own before asking for help.
- Do share helpful or interesting articles that you come across.
- Do not submit work before having checked it for accuracy.
- Do strike a balance between your professional and personal time.
- Do work on your communication skills, and understand what the company expects from your communication with clients.
- Do look for opportunities to participate in your local Web community.
- Do stay positive, even when you feel uncertain or stressed out.
- Do have fun at your job and enjoy where you work.
What About You?
What habits of successful new team members would you add to the list? Feel free to share in the comments below.
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