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People don’t spend their money online easily. Think about it: If you had to answer a long list of questions or struggle to navigate a website, how much money would you be willing to part with? Online shopping is about convenience and comfort, and those of us who have at least once ventured into the realm of online shopping know how time-consuming and unpleasant it can be.
The online stores that stand out from the rest are those that go the extra mile for their users. We’ll look here at some small and big e-commerce websites that create pleasant online shopping experiences. We’ll consider the experience from the very start to the very end, right through to the checkout process.
Bonobos’ shopping experience is smooth. Good typography and subtle colors help focus on the products and features, with all distractions fading away as you interact with the site. When a new item is added to the cart, it appears in a sliding sidebar on the right, prompting customers to either keep shopping or check out. The design of the checkout form is elegant and clean. The amount of data required is never overwhelming since it’s clearly separated in manageable chunks. And the most important bit: the favicon is a bananas icon! Now that is pretty cool.
Martina Sperl’s website is a lovely website. The shop features polished photography of her products, with a simple navigation panel fixed on the right side of the page. The hover effect is simple yet bold, showing the item number and price boldly in a large sans-serif typeface. You can, of course, click an image to view details about the product and get a 3-D view of the furniture (just a series of images). Buying a piece of furniture requires you to order by email. Again, bold full-width product images are used on product pages, and you can click on the “heart” icon to express your love for a product. Powered by WordPress.
Putting the shopping cart on the left, with the navigation, is a great idea. Because the eye starts from the top left of the page, the shopping cart takes precedence, making it more natural for users to keep track of the items in their cart and the running total.
Banana Cafe is crazy. The 3-D hover effects of the site are consistent across the entire shopping experience. The blocks rotate in different directions, creating interesting movement throughout the website. It isn’t your ordinary online shop, but rather a collection of suggestions for your closet. The hover effects reveal a reference number that you would use in the contact form at the bottom of the page. Well, the audio and video in the background aren’t really necessary, but they do complement the unique experience on the site quite well.
Well, this online shop could be made for fun, but fun was probably not the only reason to set it up. The experience on the site is, however, quite snappy indeed. You can quickly customize each product with features displayed using an accordion pattern. The shopping cart preview is visual, almost infographic-alike, rather than filled with quick-paced text. In fact, the shop even has rainbow-alike horizontal lines which still fit quite well into the design.
Indigo’s shopping experience isn’t particularly extraordinary, but it’s a great example of how shops with a relatively large inventory can have a quite nice user experience. The number of navigation options on Indigo is quite overwhelming, especially the navigation in the sidebar looks a bit too complex, yet what’s interesting is the bar at the bottom of each product page. As you add an item to cart, the item is visually added to the shopping cart in the bar. Quite interesting is the fact that Indigo provides a discount for customers who are willing to invest some time into creating an account on the page. Clever.
Walmart’s recent responsive redesign must have been quite an undertaking. The main navigation has been hidden behind the “Shop All Departments” button that triggers the off-canvas navigation on the side. The items are well-organized, the interface elements and the typography provide a clutter-free overview. The reviews of each item can be rated as being helpful or not quite helpful. As an item is added to the cart, a lightbox appears prompting customers to proceed to the check out or continue shopping. The checkout is well-designed across resolutions, and you see only what is actually helpful for finishing the checkout. Good information architecture, good layout, good redesign.
Although the overview of items per category is quite overwhelming on ao.com, the shopping and checkout experience is very pleasant indeed. On product pages, customers can compare the feature of recently viewed items next to each other in a table while many products have an embedded video review. The checkout provides a variety of options but it’s easy to follow the steps to end up with just what you need when you need it.
Sometimes you really don’t need to reinvent the shopping experience: it’s perfectly enough to provide a consistent visual style that guides the customers through the checkout. The typography, the shopping back icon, the way price tags are presented and the checkout itself fit well within the branding of the Moomin brand. Since there aren’t many products in the shop, each items is prominently highlighted; the breadcrumbs help the customer see where they are on the page at any given moment. Nice personal design that conveys an intimate atmosphere.
If you are looking for a… different online shopping experience, GoMacro is an option worth checking out. Instead of having a simple grid overview of items, all items are grouped into colored item circles. The experience of adding items to the cart is very unique as you literally place bars into a cart. The checkout is also well-designed and quite simple to follow through although main navigation (“Back” and “Next Step”) are somehow hidden beyond the actual checkout lightbox. A unique design can work well as well, and GoMacro shows how it can be done.
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Alright, this isn’t really an online shop, but the checkout design is quite lovely. The design applies a soft touch of the visual design of the brand to the Web forms creating a pleasant overall experience. Probably the best adjective to describe the design is “friendly”. So is the experience of the checkout.
Shavaughn studied Journalism and Media Studies, and specialized in Communication Design at the Rhodes University in sunny South Africa. She is interested in the way we interact with and are affected by the visual world around us and she’ll tweet such things at @shavaughnhaack .