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Hold A Kickoff Meeting Before Diving Into The Design

The kickoff phase sets the stage for the success of your product. Without properly conducting this phase, your team might as well be working in the dark. The worst enemy in product development, after all, is ambiguity. [Links checked & repaired March/20/2017]

During the initial design process for your product, answers will come from brainstorming on the product and from execution at the highest level, with all necessary stakeholders (along with their egos).

This article explains why defining your product matters and how to prepare and conduct creative exercises for kickoff meetings during the initial phase of product development.

The kickoff meeting ensures that everyone has a shared understanding, so that the ideation done in step 2 doesn’t happen in a vacuum.1
The kickoff meeting ensures that everyone has a shared understanding, so that the ideation done in step 2 doesn’t happen in a vacuum. (Image credit: Fast Company2) (View large version3)

We’ll discuss a framework through which you can filter your understanding of the UX design process and prepare different activities so that everyone starts in the right direction. While a product manager (or even a design lead) might own these meetings, everyone involved should follow certain guidelines — otherwise, you’ll just have a bunch of expensive people talking about obvious things.

Further Reading on SmashingMag: Link

Why Defining The Product Matters Link

Wikipedia defines a product8 as:

“Anything that can be offered to a market to satisfy a want or need.”

If you’ve worked on products, then you’ve probably heard this before. But no matter how simple that objective might seem, products are all quite complex. They are, after all, created for people — and many products don’t even get this quite right.

The golden triangle of product design and development.
The golden triangle of product design and development. (Image credit: Cooper Design)

As discussed in The Guide to Minimum Viable Products9, your product needs to be simultaneously viable, feasible and desirable. Mark Curphey, former Principal Group Manager at Microsoft, believes that the concept of the “whole product”10 is one way to think about these needs. For example, canned soup in a supermarket is more than just liquid in a tin can — the “whole product” includes the soup, the can’s label, the store’s display and the store’s cleanliness. To better explain the tangible and intangible aspects of a product, we’ve broken down products into three levels:

  • Core product
    This is the benefit(s) that a consumer receives from purchasing a product. For example, the core product of a bed is rest or sleep, not the mattress.
  • Actual product
    This is what we normally consider to be the physical product. Its purpose is to deliver on the benefits embodied by the core product. Actual products may have as many as five characteristics, such as quality level, features, styling, brand and packaging.
  • Augmented product
    This represents additional services and benefits associated with the actual product, for which consumers may pay a premium. The augmented product enables you to tailor the core or actual product to individual consumers. For example, IBM’s success was largely due to its sophisticated software and after-sale services (not the actual product of computers).

Because products are so multidimensional, a structured process for defining a product is required for you to consider its emotional, physical and supplemental parts.

The Kickoff Meeting Link

The kickoff meeting covers a high-level outline of the product’s purpose, who is involved in designing and developing the product, how they’ll work together and stay up to date on progress, and what the intended results or success metrics are.

The organized chaos of a kickoff meeting.11
The organized chaos of a kickoff meeting. (Image credit: Atomic Object12) (View large version13)

The process is becoming shorter and shorter as teams become nimbler and projects leaner, and the documentation can be presented in a slidedeck, text document, wiki or project management application. We’ll cover how to prepare and conduct a kickoff meeting, as well as some overall guiding principles.

Preparing for the Kickoff Link

The kickoff meeting is the equivalent of a grand opening, bringing all key players together in one room to share information and align to a common purpose. Take advantage of this one-time opportunity to energize the group, set expectations and set guidelines to complete the project on time and on budget.

Mike Sisco, CEO of MDE Enterprises, provides a comprehensive plan for kickoff success14. By taking the right steps to prepare, he ran a successful kickoff meeting that included 12 team members from four company departments in seven separate physical locations. He recommends preparing with the following steps.

When speaking with stakeholders prior to the kickoff, break the ice and then dive right into the hard questions. What is the one thing that must be done right to make the product worthwhile? How would your wildest dreams be exceeded? Assure them that certain questions are “off the record” so that you can better draw out their hopes and fears for the product. These stakeholder interviews also help to accumulate a list of high-level functional requirements.

  • Identify the project’s goals and deliverables.
    Defining these elements will help you decide on resources and a plan for the product. Why do stakeholders care, and why are you building this product at this particular time?
  • Identify team members and their responsibilities.
    Resources will vary according to the product’s size and complexity. Make sure to consider what’s needed from the design, marketing, development, support and operations teams.
  • Develop a rough product plan.
    Clarify the risks and opportunities. This will help validate whether you have the right resources and help you determine timelines for tasks and milestones.
  • Define the key success factors.
    Why is the product valuable to the company, and how will you know you’ve succeeded? Define your particular success criteria, and validate these with stakeholders.

For a detailed kickoff plan that covers everything from technical assumptions to desired emotional states, you can use a pre-kickoff template15 (PDF).

Kicking Off Link

Once you’ve done all the preparation, it’s time to gather the gang. In theory, the kickoff meeting should have plenty of energy and excitement, and team members should leave full of ideas and with a desire to explore solutions. In practice, however, kickoff meetings can be sleep-inducing and even totally awkward.

To make the most of everyone’s time, dispense with formalities and get cracking on the hard questions.16

To make the most of everyone’s time, dispense with formalities and get cracking on the hard questions. (Image credit: 1stwebdesigner) (View large version17)

Whether you’re a startup or an enterprise, the key to a great kickoff meeting is involving people, rather than merely reviewing your pre-kickoff documents. Kevin Hoffman, a design consultant at Rosenfeld Media, believes in taking a “design studio” approach18 to fostering creativity. A classic approach to ideation in industrial design and architecture, this technique is all about building relationships with coworkers, and it can be executed with groups of between 10 to 60 people in under a few hours. Here are some useful activities for the group to get started:

  • Priority and feasibility plot19
    Plot the features you’ve discussed on a chart according to feasibility versus business value.
  • Card-sorting20
    Write the discussed features and functionality on index cards (ideally, fewer than 20), and then have each person sort the deck in order of priority, with the highest on top and the lowest on bottom.
  • 20-second gut test21
    Collect screenshots of web pages or product images, and show them in a presentation to the group. Each member should give each image a score between 1 and 5. This will tell you everyone’s aesthetic preferences.
  • Fishbowl conversations22
    When discussing the pre-kickoff documents or doing group activities, arrange the seats in a circle (like a fishbowl) to give everyone in the group face-to-face contact and an opportunity to contribute.

Of course, there’s no denying that an agenda and/or kickoff document are necessary to keep the activities on track. You can either use’s question-driven kickoff document23 or a more lightweight option, like Mozilla’s kickoff wiki24 or Pivotal Labs’ “Product Definition Exercise” (PDF).

Guiding Principles Link

Adhering to a set of principles will keep you from going off track. Kevin Hoffman again provides a framework that will help whether your kickoff is in-person or remote:

  • Base the agenda on the research.
    Ideas and challenges that surface during research or stakeholder interviews should be front and center on the agenda.
  • Be as inclusive as possible.
    Including too many people up front is better than forgetting a stakeholder until you’re close to launch.
  • Build activities around risk-free exploration.
    The kickoff process should explore the full potential of what is possible. So, leave egos at the door.
  • Incorporate fun and creativity.
    Don’t be afraid to make it weird. Besides, team members might be thrilled to break from a traditional format.

At UXPin25, we involve everyone in the company in new feature kickoffs. Once a quarter, we conduct a two-hour company-wide strategy meeting in which employees and investors are invited to suggest product and design ideas. These tasks are recorded in Asana and visited weekly by our product team to prioritize the best ideas (as well as add new ones). We avoid “design by committee26” because, while anyone may contribute, the product lead has final say.

Concept Maps Link

Concept maps are another helpful technique to define the tangible and intangible aspects of your product. Concept maps begin with a main idea (or concept) and then branch out to show how that main idea can be broken down into specific topics.

Concept map for the Polaroid camera as part of a design exercise.27
Concept map for the Polaroid camera as part of a design exercise. (Image credit: Lena Yan28) (View large version29)

Concept mapping is a structured process that focuses on a particular topic and that can involve the input of one or more participants. As explained in the The Guide to UX Design Process and Documentation30, the goal is to produce a visual that shows how ideas and concepts are interrelated. When creating a concept map, keep these tips in mind:

  • Use specific language.
    The less the ambiguity, the greater the shared understanding.
  • Iterate frequently.
    Start drawing the map early in the product definition phase, and redraw frequently. With each iteration, you will discover new relationships between concepts.
  • Implement a hierarchy.
    Make a small set of key concepts and propositions more prominent, giving readers a sense of the general structure and enabling them to dive into detail as needed.
  • Involve stakeholders.
    The power of concept mapping lies in collaboration. So, validate it with stakeholders to ensure that your visions are aligned.

Hugh Dubberly, CEO of Dubberly Design Office, believes that concept maps foster understanding by showing both the forest and the trees in a single view31. When overhauling Sun Microsystems’ Java website, he found this method to be instrumental in understanding the purpose and structure of its 110,000+ pages. He quickly experienced benefits such as a deeper understanding of technical infrastructure, more high-quality feedback and greater trust from stakeholders.

At UXPin, our concept maps are informal but still recorded for later use. Once we’ve kicked off a new feature idea, our product team usually meets to start whiteboarding related concepts. For large releases, our CEO, Marcin Treder, will often join in the whiteboarding. After about 2 to 3 hours, we’re usually able to wrap up and snap a couple of photos to serve as quick references for wireframes and mockups. From about 10 to 15 sketches, usually 2 to 3 will make it to the next digital round.

Concept Mockups Link

As a parallel process, you can also create concept mockups, which are quick sketches that show a product’s overall structure. As described in The Guide to Wireframing32, these vary in their level of fidelity, but they’re usually low-fidelity sketches with notes and annotations from others.

Loose and ugly is the perfect level of detail to encourage collaboration.33
Loose and ugly is the perfect level of detail to encourage collaboration. (Image credit: A List Apart34) (View large version35)

According to former AOL UX designers Richard Fulcher, Bryce Glass and Matt Leacock, concept mockups are a great foundation for later product documentation (PDF). Concept mockups can serve as early explorations for detailed mockups, early sketches for wireframes, and visuals for storyboards. Similar to concept maps, concept mockups provide a unique space to think differently, to generate a variety of ideas quickly, and to explore alternatives with stakeholders with low risk.

Sean Hodge, editor at Tuts+, goes into great detail on the benefits of sketching for product design36. For him, sketching a concept map or mockup is the quickest way to experiment with different product ideas — and the larger the project, the more that ideas will need to be explained and the more valuable sketching will be. To see how this can be done for a complex product on the market, check out Jivaldi’s conceptual sketch of Apple’s recently released watch37.

Defining Your Vision Link

In today’s world, products aren’t just the items you hold in your hand at an electronics store. Health insurance, dating apps and even the Internet itself can all be considered products because they all make people’s lives easier.

When it comes to product design, don’t underestimate the power of the process of elimination.38
When it comes to product design, don’t underestimate the power of the process of elimination. (Image credit: Inspirationfeed39) (View large version40)

Creating a tangible or intangible product out of thin air requires a structured process. As you move through the product definition phase, you might even find that the power of defining your product comes not only from what you include but from what you exclude as well. When you think about all of the ideas that are bounced around, you might realize that you get more value from understanding what your product shouldn’t be.

Do your ideas line up with the direction of the company? Have you considered “second-best” options that might achieve 90% of the impact but with less time and money? Kickoff meeting documents and activities help to answer these questions by creating a “product think tank.” This process of elimination will keep you from being blindsided later on as a result of over-ambition or poor judgment early on, especially because it entails gauging how the market and customers might respond to your product idea.

For more ways to incorporate documentation into the design process, check out The Guide to UX Design and Process Documentation41. Visual examples are shown from companies such as Vurb, MailChimp, Apple, Google and more.

(cc, ml, al)

Footnotes Link

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Chris Bank is the growth lead at UXPin. He also led growth at Lettuce (acquired by Intuit), MyFit (acquired by Naviance), and his own startup Epostmarks (USPS strategic partner), and launched Kaggle in the B2B tech vertical. In his downtime, he rock climbs, motorcycles, designs apps, travels, and reads.

  1. 1

    This is all really cool and thoughtful and logical stuff, but from experience, bringing most stakeholders into a room full of post-it notes and colored markers will strike mortal terror in their hearts. How do you handle that kind of “just show me” culture that’s actually quite common?

    • 2

      In my experience you can’t. Good UX can only thrive in a culture that is open to ideas and change. Whilst many of these articles are great advice, in practice much of it is difficult or impossible to implement unless the company is open to experimenting with different things. Now that doesn’t stop us from trying. God knows we try, and most in the UX industry have extreme patience and persistent work ethics. The real challenged is convincing stake holders that there is value in this process, and that the long term return is worth the investment of time and wondering outside of comfort zones. Good luck to you!

  2. 3

    This is a great! Thank you so much for writing this and pulling together all of these recourses for us.

  3. 4

    Thanks for the great post.
    “you’ll just have a bunch of expensive people talking about obvious things” – this is so funny :)

  4. 5

    David Mannheim

    January 29, 2015 1:14 am

    I enjoyed this Chris thanks.

    For me, incorporating fun and creativity is a key issue that’s only slightly touched upon here. I discuss it more in a similar article I wrote here: I think it’s really important for those sometimes long and dull UX meetings, especially those when the stakeholders are as characterless as paint drying. (we’ve all been there….)

  5. 6

    One thing that took me a little while to grasp when the company I used to work started pushing a version of “design thinking” was that the process is more important for some of these activities than the output (artifact). The point is to get everyone on the same page. I really recommend (web app) for anything that is done in groups with cards or post it notes, esp if there are remote people. Lots of cool features – even has templates for some common activities.


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