Cory is a UI designer and developer with over 15 years of experience improving the web. He runs a boutique agency in Boulder, CO called User Kind, and has worked on projects with Google, Mozilla, W3C, and many others. In his spare time he likes to run, hike, travel, surf, and build tools that help developers make the web faster such as gofaster.io and perfwars.com
For the past few months, I’ve been building a software-as-a-service (SaaS) application, and throughout the development process I’ve realized what a powerful tool Slack (or team chat in general) can be to monitor user and application behavior.
After a bit of integration, it’s provided a real-time view into our application that previously didn’t exist, and it’s been so invaluable that I couldn’t help but write up this show-and-tell.
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Today, join Cory Shaw while he reflects on some of the mistakes he and his team made, the tools they used, the workflows and guidelines they followed, and even some of the custom tools they built while working on the new Hawaiian Airlines website. All while growing a UI development team from one to over ten people to get the job done. It was a rollercoaster ride like no other, but they have prevailed and built what he believes to be one of the best airline-booking experiences on the web. This article and the information herein has been shared with the explicit permission and generosity of Hawaiian Airlines.
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