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Smashing Conf Barcelona

You know, we use ad-blockers as well. We gotta keep those servers running though. Did you know that we publish useful books and run friendly conferences — crafted for pros like yourself? E.g. our upcoming SmashingConf Barcelona, dedicated to smart front-end techniques and design patterns.


Mariya is the Head of Design & Engagement at TOPBOTS, a leading branding & marketing firm specializing in bots, chatbots, and conversational artificial intelligence. Her mission is to help brands & businesses design delightful conversational experiences that simplify technology and streamline your life.

Twitter: Follow Mariya Yao on Twitter

Chatbot UX – Does Conversation Hurt Or Help?

Chatbot fever has infected Silicon Valley. The leaders of virtually every tech giant — including Facebook, Google, Amazon and Apple — proclaim chatbots as the new websites, and messaging platforms as the new browsers.

Does Conversation Hurt Or Help The Chatbot UX?

"You should message a business just the way you would message a friend," declared Mark Zuckerberg when he launched the Facebook Messenger Platform for bots. He and the rest of the tech world are convinced that conversation is the future of business.


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