Anton Skorniakov is a principal UX/UI designer at Alty, Inc., chatbot enthusiast and evangelist of conversational design. Alty specializes on building modern, sleek and modern mobile solutions with a proven track record of success including a successfully closed investment round of $3.500.000.
Slava Bushtruk is CEO+Founder of Alty, Inc. He’s been in software and app development for nearly a decade with over 75 successful projects under his belt, ranging from startups to enterprise clients. You can connect with him on LinkedIn or shoot a quick hi at firstname.lastname@example.org.
Building a genuinely helpful and attractive chatbot is still a challenge from a UX standpoint. While chatbots can be a great tool for creating more personalized customer experience, conversational design still have certain limitations. There are clear cases when a conversation can help or hurt the UX. Before building a chatbot for your business, you should clearly define its purpose and the exact value it could bring to the user. Teach the bot to do one thing extremely good, such as delivering weather forecasts or introducing the company’s scope of service before experimenting further with more advanced features.