Dr. Sven Jungmann is a Venture Architect at Smart Helios GmbH and was named among Germany’s top 100 innovators in 2017 by the Handelsblatt. He used to work as a medical doctor and holds a master’s in public policy from the University of Oxford and a master’s in public health from the London School of Hygiene and Tropical Medicine. In September 2018, he will start the Postgraduate Diploma in Entrepreneurship at the University of Cambridge’s Judge Business School. He received various prestigious scholarships, including from Rotary International, the Blavatnik School of Government, and the Foundation of German Economy (Stiftung der Deutschen Wirtschaft - sdw)
Dr. Karolin Neubauer is a researcher at Smart Helios GmbH. She studied psychology at the University of Freiburg and the University of New South Wales and is a trained CBT therapist. She has international research experience and loves the challenge to combine qualitative and quantitative data to achieve a smart and evidence-based user-experience.
UX researchers can learn a lot from hospital patients through empathetic interviews — but that alone is not enough. Instead, you need to pay particular attention to how your users’ clinical context influences their perceptions, trust, and the care they receive.