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Carrie Webster wrote

The Site-Search Paradox: Why The Big Box Always Wins

Success in modern UX isn’t about having the most content. It’s about having the most findable content. Yet even with more data and better tools than ever, internal search often fails, leaving users to rely on global search engines to find a single page on a local site. Why does the “Big Box” still win, and how can we bring users back? Read more…

Anders Toxboe wrote

Persuasive Design: Ten Years Later

Many product teams still lean on usability improvements and isolated behavioral tweaks to address weak activation, drop-offs, and low retention – only to see results plateau or slip into shallow gamification. Anders Toxboe updates persuasive design for today’s reality, clarifying what has actually held up over the last decade. Read more…

Carrie Webster wrote

Human Strategy In An AI-Accelerated Workflow

UX design is entering a new phase, with designers shifting from makers of outputs to directors of intent. AI can now generate wireframes, prototypes, and even design systems in minutes, but UX has never been only about creating interfaces. It’s about navigating ambiguity, advocating for humans in systems optimised for efficiency, and solving their problems through thoughtful design. Read more…

Ari Stiles wrote

Now Shipping: Accessible UX Research, A New Smashing Book By Michele Williams

Our newest Smashing Book, “Accessible UX Research” by Michele Williams, is finally shipping worldwide — and we couldn’t be happier! This book is about research, but you’ll also learn about assistive technology, different types of disability, and how to build accessibility into the entire design process. This thoughtful book will get you thinking about ways to make your UX research more inclusive and thorough, no matter your budget or timeline. Jump to the book details or order your copy now. Read more…