Robots only succeed in making customers feel like another number, a dubious accomplishment for your team. They’re the opposite of the personal touch that effective support is supposed to be all about. It’s not that robots are useless. They’re great at repetitive tasks, perfect for finding data and remembering anything you’ve ever written down. You just have to give them the right job. In this article, Matthew Guay will show you how to find the perfect job for your robots, so that you can automate support and offer more personalized, hands-on support at the same time.
No need to be sad!
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