Improving your billing form can make the user experience much more intuitive and, as a result, ensure user convenience and increase confidence in your product. It’s an important part of web applications.
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The best error message is the one that never shows up. It is always better to prevent errors from happening in the first place by guiding users in the right direction ahead of time. But, when errors do arise, well-designed error handling not only helps teach users how to use the app as you intended, but also prevents users from feeling ignorant.
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We have a lot of passwords to remember, and it’s becoming a problem. Authentication is clearly important, but there are many ways to reliably authenticate users – not just passwords.
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If you’re a UX designer, you’ve probably designed a lot of forms and web (or app) pages in which the user needs to choose between options. And as a designer, you’re likely familiar with best practices for designing forms. Certainly, much has been written and discussed about this topic. So, you probably know all about how best to label and position form fields and so on for optimal usability.
But have you thought about how the design of a form affects the user’s decision-making? Have you ever considered to what extent the design itself affects the choices people make? As always in design, there are a variety of ways to design a form or web page.
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The lowly form input. It’s been a part of HTML for as long as HTML has had a formal specification; but before HTML5, developers were hamstrung by its limited types and attributes. As the use of smartphones and their on-screen keyboards has flourished, however, inputs have taken on a new and incredibly important role — but they’re also riddled with browser and device inconsistencies. The eight original input types were brilliant in their simplicity. (Well, OK, maybe <input type="image"> hasn’t aged very well.)
Think about it: by inserting a single element in your markup, you can tell any web browser to render an interaction control, and you can completely modify that interaction – from a text field to a checkbox to a radio button – by simply changing a keyword. Now imagine a world where creating these interactions means also creating custom interaction controls, and you begin to realize how taken for granted inputs really are.
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One day I discovered that I needed to design an API that would upload files from a client to a server. I work on the Russian Web mail provider at Mail.Ru and deal with JavaScript in all its aspects. A basic feature of any Web mail service is of course attaching a file to an email.
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A record number of shoppers are turning to their smartphones to research potential purchases. Meanwhile, the bigger question — are those same users willing to complete the purchases on their mobile device? — is quickly being answered. The US, for example, saw an 81% spike in mobile e-commerce (m-commerce) sales in 2012, comprising a $25 billion market.
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Error pages for form-field validation are dreadful. You’ve just filled out 20 form fields, yet you get the same bloated page thrown back in your face because a single field failed to validate. I clearly recall the often loud sighs of despair during our last usability study each time a test subject encountered a validation error page.
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In this article, we’ll provide guidelines that have been crafted from usability testing and actual complaints made to customer support personnel by disgruntled users.
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It’s easy to see your top-visited pages, navigation patterns and conversion metrics using visitor-tracking tools like Google Analytics. However, this data doesn’t show the roadblocks that users typically run into on your website. Tracking and optimizing error messages will help you measurably improve your website’s user experience. We’ll walk through how to add error tracking using Google Analytics, with some code snippets. Then, we’ll assemble the data and analyze it to figure out how to improve your error message drop rates.
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