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Category: UX Design

Quality articles on usability, information architecture, interaction design and other user experience (UX) related topics – for digital (Web, mobile, applications, software) and physical products. Through these articles, experts and professionals share with you their valuable ideas, practical tips, useful guidelines, recommended best practices and great case studies. Curated by Chui Chui Tan. Subscribe to the RSS-Feed.

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10 Simple Tips To Improve User Testing

(This is a sponsored post). Testing is a fundamental part of the UX designer’s job and a core part of the overall UX design process. Testing provides the inspiration, guidance and validation that product teams need in order to design great products. That’s why the most effective teams make testing a habit.

An example of a low-fidelity prototype made in Adobe XD.

Usability testing involves observing users as they use a product. It helps you find where users struggle and what they like. There are two ways to run a usability test:

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Level-Up Email Campaigns With Customer Journey Mapping

I became a huge fan of customer journey mapping the first time I was introduced to it. And after a few years of mapping, tweaking and presenting maps, my team and I started looking for other more exotic uses of this technique. Well, seek and ye shall find.

an example of customer journey map.

Customer journey mapping is a visualization technique that helps marketing specialists, user experience designers, and product and business owners see the journey people take when interacting with products and services. It is a great way to put on your customer's shoes and see where your business fails to deliver a great user experience.

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The Role Of Storyboarding In UX Design

To come up with a proper design, UX designers use a lot of different research techniques, such as contextual inquires, interviews and workshops. They summarize research findings into user stories and user flows and communicate their thinking and solutions to the teams with artifacts such as personas and wireframes. But somewhere in all of this, there are real people for whom the products are being designed for.

Storyboarding In UX Design

In order to create better products, designers must understand what’s going on in the user’s world and understand how their products can make the user's life better. And that’s where storyboards come in.

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Stop Designing For Only 85% Of Users: Nailing Accessibility In Design

As designers, we like to think we are solution-based. But whereas we wouldn’t hesitate to call out a museum made inaccessible by a lack of wheelchair ramps, many of us still remain somewhat oblivious to flaws in our user interfaces.

Stop Designing For Only 85% Of Users: Nailing Accessibility In Design

Poor visual design, in particular, can be a barrier to a good user experience. Whereas disability advocacy has long focused on ways to help the user adapt to the situation, we have reached a point where users expect products to be optimized for a broad range of needs.

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Combining Graphical And Voice Interfaces For A Better User Experience

With​ ​the​ ​appearance​ ​of​ ​voice​ ​user​ ​interfaces,​ ​AI​ ​and​ ​chatbots,​ ​what is​ ​the​ ​future​ ​of​ ​graphical​ ​user​ ​interfaces (GUIs)?​ ​Don’t​ ​worry: Despite​ ​some dark​ ​predictions​,​ ​GUIs​ ​will​ ​stay​ ​around​ ​for​ ​many​ ​years​ ​to​ ​come. Let​ ​me​ ​share​ ​my​ ​personal, humble predictions​ ​and​ ​introduce​ ​multi-modal​ ​interfaces as​ ​a​ ​more​ ​human​ ​way​ ​of​ ​communication​ ​between​ ​user​ ​and​ machine.

Combining Graphical And Voice Interfaces For A Better User Experience

The​ ​old​ ​wisdom​ ​that​ ​a​ ​picture​ ​is​ ​worth​ ​a​ ​thousand​ ​words​ ​​is​ ​still​ ​true​ ​today.​ ​Our​ ​brain​ ​is​ ​an incredible​ ​image​-​processing​ ​machine.​ ​We​ ​can​ ​understand​ ​complex​ ​information​ ​faster​ ​when we​ ​see​ ​it​ ​visually.​ ​According​ ​to​ ​studies,​ ​even​ ​when​ ​we​ ​talk​ ​with​ ​someone​ ​else,​ n​​onverbal communication​​ ​represents​ ​two third​s ​of​ ​the​ ​conversation.​ ​According​ ​to​ ​​other​ ​studies​​, ​we​ absorb most​ ​information​ ​from​ ​our​ ​sight​ ​(83%​ ​sight,​ ​11%​ ​hearing,​ ​3%​ ​smell,​ ​2%​ ​touch​ ​and​ ​1% taste).​ ​In​ ​short,​ ​our​ ​eyes​ ​are​ our ​primary​ ​sensors​.

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Building A Large-Scale Design System: How A Design System Was Created For The U.S. Government (Case Study)

Editor's Note: We’ve been closely working with Maya on this article, and we’re happy to see the final result now being published on 18F. We highly encourage more teams to share the lessons they learned when building design systems or pattern libraries, and we’re always happy to support them in writing, editing and shaping that article. This post is a re-post of Maya’s final article.

Building A Large-Scale Design System: How A Design System Was Created For The U.S. Government (Case Study)

Today, there are nearly 30,000 U.S. federal websites with almost no consistency between them. Between the hundreds of thousands of government employees working in technology, there’s nothing in common with how these websites are built or maintained.

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Minimalistic Design With Large Impact: Functional Minimalism For Web Design

As web design focuses more and more on good user experience, designers need to create the most usable and attractive websites possible. Carefully applied minimalist principles can help designers make attractive and effective websites with fewer elements, simplifying and improving users’ interactions.

Minimal Design With Large Impact: Functional Minimalism For Web Design

In this article, I will discuss some examples of minimalism in web design, things to consider when designing minimalist interfaces, and explain why sometimes "less is more". If you’d like to get more creative with your own designs, you can download and test Adobe XD, and get started right away.

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An Overview Of The Most Common UX Design Deliverables

What do UX designers do on a daily basis? A lot of things! UX professionals need to communicate design ideas and research findings to a range of audiences. They use deliverables (tangible records of work that has occurred) for that purpose.

A Comprehensive Overview Of UX Design Deliverables

I've created a list that contains the most common deliverables produced by UX designers as they craft great experiences for users. For better readability, I’ve combined the deliverables according to UX activities.

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Playing With Color: Vibrant Options For Apps And Websites

Color is one of the most powerful tools in a designer’s toolkit. Color can draw attention, set a mood, and influence the user’s emotion, perception and actions. When it comes to the web and mobile app design, this is definitely a time of vibrant colors. Designers use vibrant colors to focus people’s attention on important elements and to make their designs memorable.

Playing With Color: Vibrant Options For Apps And Websites

In this article, I’ll summarize a few popular techniques of using vibrant colors in web and mobile design. Also, if you’d like to get started designing and prototyping your own web and mobile experiences, download Adobe XD.

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Dwelling On The Past: The Importance Of Project Retrospectives (Part 1)

We should always look for opportunities to grow and improve. Retrospectives and reflections allow you to codify what you’ve learned from experience, to document mistakes and avoid future ones, and to increase your potential to grow in the future.

Dwelling On The Past: The Importance Of Project Retrospectives (Part 1)

Agile methodologies typically include time for retrospectives throughout a project. Regardless of your methodology, all teams would benefit from having a retrospective at the conclusion of a project.

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Removing Friction In UX: Last-Minute Travel Planning And Activity Booking (A Case Study)

Most travellers make last-minute decisions, even though they spend significant time researching things to do before embarking on their trip. Finding a hotel and flight is relatively easy, but when it comes to tours and activities, the problem is that late or last-minute bookings are not always available.

Removing Friction In UX: Last-Minute Travel Planning And Activity Booking

And if they are available, the process of making a purchase online is often hard. The mobile experience can also be limited because many websites are slow or their booking process is long and complex.

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