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eMDs Inc. is hiring a

Technical Support Engineer

  • Richardson, Austin
  • 32.0 - 40.0 hours

Become ALL IN! as a Technical Support Engineer

As a pioneer, in laboratory information systems, our hearts beat for the development and implementation of new technologies. Become part of a cooperative Agile Support Team working with the latest technologies Angular and PC base, cloud base and mobile base solutions. For the next level of e-health evolution, we are looking for creative minds who enjoy working with a variety of technologies. Empowering employees to solve challenging problems with full support of your peers.

What We Can Do For You:

  • Competitive salary with lots of great benefits like Medical, Vision and Dental plan, 401k, Voluntary Life, Disability Insurance and Group Life
  • Structured shift plan Monday through Friday (weekends and holidays off), home office options, employee discounts and much more to create a pleasant working environment
  • A lot of social events like pizza & ice cream parties, in an informal atmosphere
  • A safe digital application and onboarding process during the COVID-19 pandemic
  • A startup atmosphere combined with the advantages of a large company
  • The possibility to shape the future of US healthcare with most modern toolsets
  • A variety of further development and career opportunities within our growing company
  • Digital Feel Good Management with a variety of offers for your personal health, e.g. home workouts, nutritional advice, mental coaching and many others

What You Can Do For Us:

Our software products offer laboratories a secure and reliable IT landscape so they can focus on their patients. The CGM software is essential to laboratory’s equipment to manage test data for Hospitals, Physicians Office as well as Research facilities. We are looking for career minded technical professionals looking for a challenging position in this medical software support field.

  • Classifying, prioritizing and deep dive into technical questions from our customers until you find a satisfying solution for our clients or find assistance from the other support levels
  • You will be working on our client’s IT infrastructure using Oracle, MS SQL, various Windows systems including client/server relationships and network issues
  • After a structured onboarding phase you will resolve technical issues with our leading laboratory information systems software with our clients on the phone
  • Document client issues, questions, and resolutions in our SAP CRM and knowledgebase area and propose improvements in our software to the development team
  • Occasionally you might conduct training sessions for our clients or consult on how to use our software within their workflow

Your Qualification:

  • High School diploma, equivalent or relevant work experience
  • Experience in working with Windows 7, 10, 11, and server grade operating systems,
  • Ability to learn and work independently, as well as on a team, with a customer centric mindset
  • Network or database experience beneficial
  • Call center experience preferred

Convinced? Submit your persuasive application now online (including desired salary and earliest possible starting date).

Synchronizing HealthcareBecome ALL IN! with head, heart, and hand