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Posts Tagged ‘Clients’.

We are pleased to present below all posts tagged with ‘Clients’.

Convincing Clients: How To Get Sign Off When It Matters

We have all been there. That dreaded moment when after weeks of work we have to present our progress to key stakeholders, and they mercilessly tear it apart. It feels inevitable, but usually, we can avoid these situations.

Wouldn’t life be so much easier if we didn’t need to get other people to buy-in to our work? Unfortunately, it doesn’t work that way, especially in digital. What we do involves so many different disciplines working together. We have to get the support of colleagues, stakeholders and management. But, achieving that can be painful, to say the least.

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How To Spark A UX Revolution

Editor's Note: Making big changes doesn't necessarily require big efforts — it's just a matter of moving in the right direction. We can't wait for Paul's new book on User Experience Revolution (free worldwide shipping starting from April 18!), and in this article, Paul shares just some of the little tricks and techniques to bring around a big UX revolution into your company — with a series of small, effective steps.

It feels like everywhere I turn somebody is saying that user experience is the next frontier in business, that we have moved beyond the age of features to creating outstanding experiences.

How To Spark A UX Revolution

But for many of us who work on in-house teams, the reality feels a million miles away from this. Getting management to understand the importance of user experience seems so tough. Even colleagues don't seem to see the benefit. For those of us in-house, how are we going to get to this golden age of user experience design that people keep promising us?

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World Wide Web, Not Wealthy Western Web (Part 2)

In part 1 of this article, we looked at where in the world the new entrants to the World Wide Web are, and some of the new technologies the standards community has worked on to address some of the challenges that the next 4 billion people are facing when accessing the web. In short, we've tried to make some supply-side improvements to web standards so that websites can be made to better serve the whole world, not just the wealthy West.

World Wide Web, Not Wealthy Western Web (Part 2)

But there are other challenges to surmount, such as ways to get over creaky infrastructure in developing markets (which can be done with stopgap technological solutions, such as proxy browsers), and we'll also look at some of the reasons why some of the offline billions remain offline, and what can be done to address this.

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World Wide Web, Not Wealthy Western Web (Part 1)

“There are more things in heaven and earth, Horatio, than are dreamt of in your philosophy,” said Shakespeare’s Hamlet, in the famous scene in which Hamlet teaches Horatio to be a web designer.

World Wide Web, Not Wealthy Western Web (Part 1)

Horatio, as every schoolchild knows, is a designer from Berlin (or sometimes London or Silicon Valley) who has a top-of-the-line MacBook, the latest iPhone and an unlimited data plan over the fastest, most reliable network. But, as Hamlet points out to him, this is not the experience of most of the world’s web visitors.

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Keeping Your Business And Clients Safe With Digital Policies

Digital workers, especially web designers and developers, need to recognize that policy influences their products online much as it does offline. Whatever the scale of our enterprise — whether a large corporation, small digital agency, software company or personal venture — we must work within this system of legislated regulations (what we simply call “policies”) in order to maintain our compliance with the law.

Keeping Your Business And Clients Safe With Digital Policies

Our present regulatory environment is a world of rules we must navigate every day at the workplace, especially if we own a business. Why, then, should we expect the digital world in which we build websites and transact business to be any different? It isn’t — in fact, if anything, the regulatory environment on the web has grown more complex and codified in recent years, with new requirements arising quickly for accessibility, cookies, online privacy, the right to be forgotten, the exporting of personal citizenship information, and so on.

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Client Experience Design

Let’s be honest: We designers can be difficult to work with. We might come from a controversial company culture, work an unconventional schedule or get impatient whenever our Internet connection is slower than the speed of light. Would you be at ease with a service provider who matches this description?

Client Experience Design

When talking to potential clients, be aware that many will have never solicited a professional design service and likely have little understanding of the design process itself. Keep in mind, too, that some clients have had a poor experience in the past. For many clients, it can be an anxious jump into the deep unknown, a big financial investment steeped in risk.

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Getting Back Into The (Right) Deliverables Business

“Get out of the deliverables business” has become quite a mantra in the lean startup and UX movements. There’s much to love in that sentiment — after all, for every wireframe you make, you’re not shipping code to customers.

The first wireframe

But I’m worried that, just like with the concept of a minimum viable product, we’ve taken this sound advice to an extreme that’s actually hurtful to the creation of good products. What follows is an account of my own journey in navigating these stormy design seas together with the community.

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How Being In A Band Taught Me To Be A Better Web Designer

Recently, I was having a discussion with some web design students about the variety of skills a successful web professional must have — skills that go far beyond HTML, CSS, JavaScript and the other technical demands of the profession. During this conversation, one of the students asked me where I learned these skills. My response was not one the class expected.

How Being In A Band Taught Me To Be A Better Web Designer

“By playing in a band,” was my answer. Now, I am not suggesting that all web designers should run out and join a rock and roll band (although there is a glaring shortage of songs about the CSS box model). I do know, however, that many of the skills I honed while playing in a band have contributed to my success as a web designer — as much as, if not more than, my ability to write clean code or design an attractive web page. In this article, I'll describe how being in a band taught me to be a better web designer.

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All You Need To Know About Customer Journey Mapping

“Stories have defined our world. They have been with us since the dawn of communication, from cave walls to the tall tales recounted around fires. They have continued to evolve, with their purpose remaining the same: to entertain, to share common experiences, to teach and to pass on traditions.”

All You Need To Know About Customer Journey Mapping

Francisco Inchauste wrote those words on this website back in 2010. His post is just one of many on this website that talk about the power of storytelling to engage users. But storytelling is not just a tool to engage users. It is also a powerful way to teach organizations more about their customers.

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Hold A Kickoff Meeting Before Diving Into The Design

The kickoff phase sets the stage for the success of your product. Without properly conducting this phase, your team might as well be working in the dark. The worst enemy in product development, after all, is ambiguity.

Hold A Kickoff Meeting Before Diving Into The Design

During the initial design process for your product, answers will come from brainstorming on the product and from execution at the highest level, with all necessary stakeholders (along with their egos).

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Designing With Your Clients

We have all known the pain of a client interfering in the design process. Phrases like “Make the logo bigger” and “Put that above the fold” have become a running joke in the web design community.

Designing With Your Clients

It is not unusual for web designers to lose money on a project as a result of the client endlessly iterating on the design. After a few bad experiences, we start to exclude the client from the process. We limit their number of iterations and avoid consulting with them.

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Facing Failure: Tips For Handling A Failed Web Project

The start of a web project is an exciting time. You’ve met with the client, agreed upon the goals for the project and mapped out a plan for the development of what will be an awesome new website or application — except that is not always how it turns out. Sometimes, despite your careful planning and best efforts, a project will fail.

Facing Failure: Tips For Handling A Failed Web Project

Failure isn’t something many of us like to think about, but preparing to deal with failure is as important as planning for success. Articles and tips on how to kick off a project right and build a long-term client relationship are helpful in this industry, but if you only focus on what to do when things go right, then you will be ill-prepared for when things get so off track that you are unable to complete a project.

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